Associate Configuration Support @Darwin

Company:MercerDescription: Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.

Here at Darwin we dont just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things. Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

We are now part of Mercer Marsh Benefits (MMB), a 7,000 person strong community of specialists in health, benefits and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world.

Darwin is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact peoples lives and the market in which we operate.

Associate Configuration Support (ACSs)

The Next Generation Darwin Delivery team are responsible for implementing Darwin to our clients, as well as managing any changes to the clients requirements whilst using the platform and its services. The NGD Delivery team plays a critical role in helping our clients realize value from their investment in our technology.

The Associate Configuration Support Specialist (ACSs) configures Darwin functionalities such as simple benefits, communications, site content, and perform unit testing on the assigned work. They also act as support for the specialists from the team.

You are expected to understand basic concepts of benefits and how these are built in Darwin, and to start understanding end-to-end benefit administration processes in Darwin.

You are responsible for delivering tasks assigned by more senior members of the team or the leadership team.

THE ROLE AND YOUR MISSION

• Learn basic Darwin skills and will spend much of their first year configuring simple requirements on Darwin
• Perform simple configuration tasks with no guidelines or supervision e.g. site content, branding, campaigns, simple benefits
• Perform medium configuration tasks with support and supervision from senior members of the team
• Learn the SD - QA Process used in Solutions Delivery
• Performing unit testing using test case templates of all configuration assigned in due time
• Be responsible of assigned work package flow
• Owns communication on work packages assigned: pro-actively informs project stakeholders about status of work
• Will start to provide estimates of own deliverables at work package level
• Support ad-hoc on projects if required
• Actively attend new joiner training: Darwin Enablement for New Joiners, SD Specific training courses, Darwin related knowledge session
• Prove responsibility for own development: keep objectives tracker updated, ask for feedback from colleagues as agreed with line manager
• Be able to perform basic research of any work related topics for projects or meetings using internal tools
• Seeks development by reaching to Technical Experts who can provide advice, direction and share insights on various parts of the projects

YOUR EXPERIENCE AND VALUES

• Be a good team player by displaying consistent team work skills while also showing strong work ethics
• Logical thinking and problem solving skills
• High analytical skills
• Structured and well organized, with a positive, can-do attitude
• Great English communication skills (verbal and written)
• Knowledge of Atlassian tools is a plus
• Previous work experience in a team (multinational environment) - is a plus

Our PINK benefits and culture

• An opportunity to work in a fast-growing, innovative company with lots of room for progression;
• A fall-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package;
• 25 days off + 1 extra day off on your birthday;
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Pension, Life and Medical Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, part-time working, flexitime working, compressed hours, or working from home.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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