People Service Desk Specialist

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

What you will do:

People Service Desk Specialist is responsible for delivering first-level HR support services to employees across multiple geographies (France / Belgium). This role involves handling employee queries, maintaining HR Knowledge Base, managing HR data transactions, and ensuring the accuracy and timeliness of HR services within MyPortal (ServiceNow HRSD Application). The PSD Specialist plays a key role in maintaining employee satisfaction and supporting the self-service HR tools and knowledge base.

Responsibilities:

1. HR Service Delivery

• Respond to employee inquiries and requests related to HR policies, procedures, and systems.
• Process HR transactions including data entry, document management, and workflow initiation.
• Ensure timely and accurate resolution of Tier 1 HR cases in alignment with SLAs.

2. Employee Satisfaction & Self-Service Support

• Monitor and report on employee satisfaction KPIs related to HR services.
• Promote and support the use of self-service HR tools.
• Contribute to the creation and maintenance of a comprehensive HR knowledge base.

3. Compliance & Data Integrity

• Ensure compliance with internal HR policies and external labor regulations.
• Maintain confidentiality and integrity of employee data.
• Support audits and data quality checks.

4. Collaboration & Escalation

• Collaborate with Tier 2 and Tier 3 HR teams for case escalation and resolution.
• Provide feedback and suggestions for process improvements.

Desired education, expertise, and skills: 

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 1–3 years of experience in HR operations or shared services.
• Basic understanding of HR processes and compliance requirements.
• Familiarity with HR systems (ServiceNow) and case management tools.
• Strong communication and customer service skills.
• Attention to detail and ability to manage multiple tasks.
• Proficiency in English and Dutch (French is a plus).

Benefits:

• • Private health insurance for you and your family;;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

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Why We Care:

At ENGIE, we believe that every talent has a role to play in accelerating the energy transition. We make a difference and provide a fulfilling professional experience. Accept interesting challenges and build a career that reflects who you are. Join us and be part of this century's adventure

ENGIE is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from all qualified candidates, regardless of origin, age, gender, sexual orientation, gender identity, religion, disability, or any other protected status under the law.