People Service Desk Team Lead with French

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

What you will do:

People Service Desk Team Lead plays a pivotal role in managing and delivering first-level HR services within the GBS framework. This position ensures efficient handling of employee queries requests and transactional HR processes across multiple geographies (France / Belgium ). The role requires strong operational oversight, team leadership, and a commitment to service excellence. The role is key in driving the service excellence, self service and automatization for HR Services in Engie

Responsibilities:

1. HR Service Delivery

• Manage Tier 1 HR operations including employee data management, query resolution, and transactional support.
• Ensure timely and accurate processing of HR requests in alignment with SLAs and KPIs.
• Maintain high standards of service quality and employee satisfaction.
• Distribute the assignments and skills within the team.

2. Employee Satisfaction & Self-Service Support

• Drive employee satisfaction KPIs related to HR services.
• Promote and support the use of self-service HR tools.
• Manage the creation and maintenance of a comprehensive HR knowledge base.
• Drive HR Processes automatization within the MyPortal.

2. Team Leadership & Development

• Lead and coach a team of HR associates handling Tier 1 activities.
• Foster a collaborative and performance-driven team culture.
• Support onboarding, training, and continuous development of team members.

3. Process & Compliance Management

• Ensure adherence to global HR policies and local labor regulations.
• Identify and implement process improvements to enhance efficiency and accuracy.
• Support audits and compliance checks related to HR operations.

4. Stakeholder Engagement

• Act as the first point of contact for internal customers regarding HR operational queries.
• Collaborate with Tier 2 and Tier 3 HR teams to ensure seamless service delivery.
• Maintain strong relationships with business units and HR partners.

5. Reporting & Metrics

• Monitor and report on service performance, including KPIs and SLAs.
• Analyze trends and provide insights to improve service delivery.
• Escalate risks and issues proactively to relevant stakeholders.

Desired education, expertise, and skills: 

• Bachelor's degree in Human Resources, Business Administration, or related field. HR certifications (Lean) are a plus.
• 3–5 years in HR operations or shared services environment.
• Experience in managing HR service delivery teams is preferred.
• Familiarity with HR systems and tools (e.g., SAP, ServiceNow HRSD).
• Strong communication and interpersonal skills.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to manage and motivate teams.
• Analytical mindset with experience in reporting and metrics.
• Fluent in English and French

Benefits:

• • Private health insurance for you and your family;;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment.

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice:

Why We Care:

At ENGIE, we believe that every talent has a role to play in accelerating the energy transition. We make a difference and provide a fulfilling professional experience. Accept interesting challenges and build a career that reflects who you are. Join us and be part of this century's adventure

ENGIE is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from all qualified candidates, regardless of origin, age, gender, sexual orientation, gender identity, religion, disability, or any other protected status under the law.