Global Customer Care Coordinator

4 days ago

Bucharest, Bucureşti, Romania SGS Full time 15,000 - 30,000 per year
Company Description

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of employees, we work together to create a better, safer, and more interconnected world. 

Job Description

We are seeking a Global Customer Care Coordinator to support our Metals Commodities product line within the Natural Resources division. This role is pivotal in managing the order-to-invoice process and coordinating global operations for our international clients.

You'll work closely with SGS affiliates worldwide to ensure seamless service delivery, accurate reporting, and timely invoicing, making a direct impact on client satisfaction and operational efficiency.

Key Responsibilities

  • Coordinate global product-line operations and client service delivery.
  • Manage client enquiries regarding inspection and laboratory services.
  • Liaise with SGS affiliates to track work progress and communicate updates.
  • Analyze inspection data and review reports to ensure compliance with client requirements.
  • Ensure adherence to inspection protocols and business policies.
  • Oversee billing procedures and generate client invoices.
  • Maintain job files in line with internal control systems.
  • Support accounts receivable management in line with group policy.
Qualifications

Essential Qualifications

  • University degree in marine, technical, chemical, or commercial disciplines
  • Minimum 5 years' experience in back-office functions or client service delivery
  • Strong understanding of Metals Commodities trade inspections.
  • Fluent in written and spoken English.
  • Proficient in MS Office (especially Excel), Outlook; familiarity with Oracle BOSS is a plus
  • Excellent communication, negotiation, and interpersonal skills
  • Adaptable, proactive, and a collaborative team player
  • Solution oriented mindset

Desirable Qualifications

  • Additional languages are advantageous
  • Experience working in a global or multicultural environment
  • Knowledge of international inspection protocols and certification standards
Additional Information

Why SGS?

  • Opportunity to work with a global leader in inspection, verification, testing, and certification.
  • Collaborative and inclusive work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential. 

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