Primary Technical Support with Greek

Mission

We have a job opportunity for a
Primary Technical Support
role
in our team. In this role, you will improve Customer Satisfaction by providing a high quality professional Primary Technical Support to SE customers, particularly regarding technical information on products, prices, discounts, application information during the pre-sales, sales & after-sales process.

What will you do:

• Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to SE customers and partners from Greece & Cyprus
  .
• Ensure a proper escalation to the 2nd level support when necessary;
• Back-up for Commercial Customer Support role (logistics tasks);
• Responsible for back-up (English language) of other tasks performed in the MCCC (technical support, Lead management, etc) when necessary;
• Responsible for answering incoming telephone calls, e-mails, chats, web-based tickets and prioritizing customer's support needs;
• Escalate customer issues to Service Team to provide on-site support as required;
• Issue quotations in accordance with customer requests and required standards: cross-references, configuration, a mix of products in cooperation with countries representatives;
• Provide support to the customers for product replacement, troubleshooting, and technical complaints;
• Complete documentation and follow up on all commitments and customer details;
• Actively create/modify knowledge database and review FAQs;
• Collaborate with Marketing on new product launches;
• Provide relevant product and process training to other team members;
• Ongoing proactive research and learning about new products, technologies, and applications;
• Participate in the interaction center's continuous improvement process;
• Liaise between customers, After-Sales, and Marketing regarding Product Quality Returns.

Experience and skills we are looking for:

• Education: Bachelor's Degree or Post-Secondary in electrical/engineering
• Minimum 1-year Technical Support, Sales and/or customer service experience preferred;
• Fluent in English and Greek (at least C1 or native);
• Previous phone interaction experience is desirable;
• Demonstrate a flair & understanding of customer support issues;
• Demonstrate flexibility and an ability to learn quickly;
• Excellent problem-solving abilities and aptitude to understand and explain technical information;
• Ability to work towards individual and team targets;
• Excellent interpersonal, communications and time management skills;
• Ability to develop and maintain customer rapport;
• Strong verbal and written communication skills are required.

What's in it for me?

• Flexible work schedule and home-office options (hybrid);
• A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
• Medical & healthcare options: Private medical subscription; Life insurance;
• Mental healthcare: Employee Assistance Program (24/7 online counseling)
• One day off to celebrate your birthday with your beloved ones;
• Hands-on training and access to our technical labs;
• Development Plan through Career path and coaching;
• Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
• Sustainability is at the heart of what we do, who we are, and what we believe in;
• Exposure to a multicultural and dynamic environment;
• Diversity and Inclusion - an integral part of the company's history, culture, and identity.

Let us learn about you Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.