Management Specialist

Bid Manager

Are you driven by creating compelling proposals that win business and build trust? Join us as a Bid Manager, where your coordination, attention to detail, and proposal expertise will help deliver high-quality, customer-focused responses that drive sales success and margin growth.

Project Description

We are seeking a Bid Manager to support our client, Manage Now, in leading and coordinating the end-to-end bid and proposal process. Your goal will be to implement best practices in bid management, stakeholder coordination, and proposal development, ensuring that all submissions are compliant, competitive, and tailored to client needs. By delivering well-structured and compelling proposals, you will help drive business growth, support sales strategies, and contribute to the overall commercial success of the organization.

Requirements

• Fluency in written and spoken German and English language
• Experience in processing managed services proposals
• Excellent knowledge of MS PowerPoint, Word, and Excel
• Ability to understand the Customer needs and transform requirements into solutions
• Ability to identify and implement Win/Win Solutions for internal or external Customers
• A proactive, team-oriented mindset

Responsibilities

• Responsible for the coordination and alignment between various individual departments and the sales departments within the scope of opportunity processing as per the LAP process.
• Creation and assurance of compliance requirements within the bid project plan.
• Responsible for the maintenance and documentation of project data.
• Ensuring the transfer of project responsibility to the T&T Manager after contract conclusion.
• Support of engagement management for complex offers in the areas of Documentation (PowerPoint; Word; Excel).
• Scheduling coordination, and Proposal tracking.

Senior IT Service Management Specialist – SACM & CMDB (ServiceNow)

Are you passionate about building efficient, compliant, and future-ready IT service environments?

Join us as a Senior IT Service Management Specialist, where your expertise in SACM and ServiceNow CMDB architecture will shape robust processes, strengthen data integrity, and drive continuous improvement across enterprise systems.

Project Description

We are looking for a highly skilled and experienced Senior IT Service Management Specialist with a strong focus on Service Asset & Configuration Management (SACM) and ServiceNow CMDB architecture. This role is critical to the design, implementation, and continuous improvement of our SACM processes and CMDB structures across multiple enterprise environments. The ideal candidate will bring a strategic mindset, technical depth, and strong communication skills to lead SACM initiatives, support customer onboarding, and ensure compliance with ISO standards. This position requires fluency in both German and English, as it involves close collaboration with German-speaking clients and international teams.

Requirements:

• Degree in Computer Science, Business Informatics, or a related field
• At least 5 years of professional experience in IT Service Management with a focus on SACM
• Deep expertise in ServiceNow, especially in: CMDB architecture and design, BMC Discovery integration, CMDB reporting and data modelling
• Proven experience with ISO 20000 / ISO 27001 standards and audit preparation
• Strong understanding of ITIL best practices
• Excellent communication and stakeholder management skills
• Fluent in German and English (written and spoken)

Main responsibilities:

CMDB Architecture & Design

• Design and maintain a scalable, multi-tenant CMDB structure in ServiceNow
• Define CI classes, attributes, relationships, and lifecycle states aligned with ITIL and customer needs
• Develop modelling standards for complex IT and business services
• Integrate external data sources (e.g., BMC Discovery, SCCM, cloud providers, monitoring tools) for automated CI population Customer Onboarding & SACM Process Integration
• Analyse customer-specific requirements and translate them into SACM-compliant operational models
• Lead onboarding activities including data migration, CI mapping, and process customization
• Provide expert guidance on CMDB usage in Incident, Change, Problem, and Release Management
• Conduct workshops and training sessions for clients and internal teams

Data Quality & Compliance

• Define and implement quality metrics, validation rules, and automated checks
• Ensure data integrity and audit readiness in compliance with ISO standards
• Perform regular CMDB audits and generate reports for internal and external stakeholders
• Establish and maintain governance structures for SACM-related data

Continuous Improvement & Innovation

• Identify and implement improvements in SACM processes and CMDB structures
• Lead initiatives to increase automation and operational efficiency
• Evaluate and introduce new ServiceNow modules and custom enhancements
• Collaborate with architecture, security, and service delivery teams to ensure end-to-end service transparency

Stakeholder Management & Communication

• Advise clients, project managers, and internal leadership on SACM strategies and best practices
• Prepare decision-making documents, roadmaps, and presentations for management and customers
• Coordinate with external partners and service providers to ensure consistent data flow

About Manage Now

Manage Now is a leading managed service provider in Germany, offering its customers IT infrastructures, application management, hybrid cloud solutions, and digital workplace solutions. The company is embarking on an exciting journey to establish a cutting-edge Delivery Center in Romania, moving beyond traditional offshoring to create a dedicated center that delivers flexibility, superior quality, and significant growth potential.

The company focuses on long-term relationships, tailoring services to meet clients' specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape. The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients' requirements.