Junior Voice Core Operations Engineer 2nd Line

The world never stands still. Neither do we.

Are you searching for a place to unleash your creativity and make your ideas come alive? Or maybe you enjoy focusing on the clients, with their specific needs and expectations? Then look no further

At _VO
IS
(Vodafone Intelligent Solutions), we have a vibrant and inclusive work culture, with a strong emphasis on innovation and collaboration. With a global team of over 29,000 highly skilled people, distributed across 8 locations, we're looking for people who will share our vision for the future.

Let's explore the world of possibilities together

Your day to day:

2nd Line Operations of Voice Core Platforms in a Multimarket environment.

Preventive and corrective second level troubleshooting ensuring quality, continuity of service and the restoring time for Voice Core Network elements.

With these activities you will have a great impact on our business:

• As Junior Specialist, you are responsible for providing 2nd level support for applications, services and infrastructures in the Mobile Core environment CSDB, HSS, HLR, UDM, MSS, MGW, STP
• You track defined service level agreements and system KPIs for the responsible services and monitor their compliance and react proactively to impending violations of target values and quality restrictions with the involvement of the other 2nd level teams required for this.
• You will independently identify and implement optimisation measures to prevent incidents.
• You are responsible for escalation management and execute or support

With these skills you are a great candidate:

• Basic understanding of voice mobile core protocols (TCP/IP, UDP, SCTP, GTP, Radius, Diameter, LDAP, SIGTRAN, RANAP, GMM).
• Basic knowledge of mobile network architectures 2G/4G/5G with experience in main vendors technologies (Nokia, E//).
• Eager and willing to learn new technologies and processes
• Basic experience in E2E network analysis and troubleshooting, problem- and changemanagement. Analyse and interpret traces (Wireshark traces, network element traces, logs).
• Good communication skills. English (spoken and written). Nice to have German or Italian skills

Must have technical / professional qualifications:

• University degree: faculty of Electronics, Telecommunications and Information Technology
• 2 years of experience in Telecommunication, on similar position.
• Hands on experience with Voice Core elements (CSDB, HSS, HLR, UDM, MSS, MGW, STP).

Sounds like the perfect job? We've got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story: go for a trip, experience new things, have fun and enjoy your 23 vacation days.
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.