IoT 2nd Line Operations Junior Engineer

2 days ago


Bucharest, Bucureşti, Romania Vodafone Full time €25,000 - €60,000 per year

Deliver technical support for applications and systems, including on-call availability for incident resolution and service restoration. Analyse customer feedback and performance data to recommend improvements and communicate findings to technical teams. Integrate AI agents into daily operations to automate tasks, streamline incident triage, and enhance SLA adherence. Operate and optimise service availability, continuously improving operational methods. Implement changes and maintain software solutions, including documentation and configuration updates. Conduct daily health checks and improve monitoring processes for supported platforms and services. Ensure compliance with operational agreements and meet key performance indicators such as speed, response time, and error rate. Good understanding of ITIL, DevOps principles, and Agile methodology. Familiarity with prompt engineering and AI integration in operations. Proficient in troubleshooting application issues on Linux servers. Knowledge of AWS cloud infrastructure. Basic understanding of Docker, Kubernetes, APIs, and Microservices. Skilled in programming/scripting with Bash, Perl, Python, or Java. Foundational knowledge of IP Networking and Telecom protocols. Experience working in multinational environments. Excellent communication and presentation skills in English.



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