IoT 2nd Line Operations Junior Engineer

3 days ago


Bucharest, Bucureşti, Romania Vodafone Full time €20,000 - €60,000 per year

Provide direct support and collaborate with cross-functional teams to improve IoT services for Automotive customers. Oversee solution transitions from development to operations through validation, testing, and implementation. Ensure high service availability and develop automation scripts to optimise operational methods. Maintain strong relationships with customer stakeholders by resolving technical issues impacting service delivery. Address customer-raised issues and escalate to platform teams when necessary, ensuring resolution follow-up. Conduct troubleshooting and repair actions during incidents, including vendor support escalation. Perform proactive maintenance to prevent incidents and raise platform optimisation awareness. Modify and adapt existing software solutions to enhance performance and customer experience. Participate in internal and external training to continuously improve technical skills. Perform and enhance daily health-checks for platforms and services. Strong understanding of ITIL principles. Operational expertise in debugging and troubleshooting applications on Linux servers. Basic proficiency in Unix scripting. Foundational knowledge of APIs (SOAP and REST) and Microservices. Basic understanding of Oracle Database SQL. Awareness of IP Networking and Telecom protocols (SMPP, RADIUS/DIAMETER, SS7 signalling). Experience working in a multinational environment (minimum 1 year). Excellent communication and presentation skills in English, both written and spoken.



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