Scale Customer Success Specialist- GERMANA+ENGLEZA

2 weeks ago

Brasov, Braşov, Romania Computer Generated Solutions, Inc. Full time €104,000 - €130,878 per year

This position combines a consultative, high-touch approach with data-driven insights to manage a large customer base. You will be at the forefront of a program designed to provide tailored, outcome-based support to ensure our customers successfully utilize the full value of our platform. Key Responsibilities:

aEURc Fluent German and English skill level

aEURc Strategic Interventions: Focus your efforts on the highest-priority customers, particularly those showing signs of low activation or under-utilization.

aEURc Customer Engagement: Serve as the primary point of contact for at-risk customers, reaching out proactively via email and phone to initiate a dialogue.

aEURc Discovery and Planning: Conduct virtual discovery meetings to understand the customer's specific challenges and articulate the importance of key features.

aEURc Actionable Guidance: Develop and help execute prescriptive, outcome-based action plans tailored to each customer`s needs.

aEURc Resource Coordination: Provide customers with relevant documentation and coordinate with internal technical experts for more in-depth support when required.

aEURc Driving Adoption: Monitor customer utilization trends and follow up to ensure the agreed-upon goals are met and product adoption is successfully driven.

aEURc Collaboration: Work closely with the Account Executive and other internal teams to ensure a seamless customer journey.

aEURc Strategic Interventions: Focus your efforts on the highest-priority customers, particularly those showing signs of low activation or under-utilization.

aEURc Customer Engagement: Serve as the primary point of contact for at-risk customers, reaching out proactively via email and phone to initiate a dialogue.

aEURc Discovery and Planning: Conduct virtual discovery meetings to understand the customer's specific challenges and articulate the importance of key features.

aEURc Actionable Guidance: Develop and help execute prescriptive, outcome-based action plans tailored to each customer`s needs.

aEURc Resource Coordination: Provide customers with relevant documentation and coordinate with internal technical experts for more in-depth support when required.

aEURc Driving Adoption: Monitor customer utilization trends and follow up to ensure the agreed-upon goals are met and product adoption is successfully driven.

aEURc Collaboration: Work closely with the Account Executive and other internal teams to ensure a seamless customer journey.

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