Implementation Engineer

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:

You will deliver key aspects of implementation projects to a high standard, within agreed timelines and handle technical tasks like installing and deploying software solutions, while also communicating directly with customers and offering process guidance. Strong time management is essential, as you'll manage multiple projects each week. You should be comfortable working independently, raising risks early to ensure smooth delivery.

As part of the Healthcare team, you'll collaborate with internal stakeholders to share technical details and support the delivery of complex projects. This role supports healthcare trusts using our solutions to achieve better outcomes for patients and care teams.

Day-to-day, you will:

• Deliver complex and large-scale implementations on time and within budget, including system installation, configuration, project and customer testing, process improvements, and documentation.

• Develop a deep understanding of Access software and its integration with customer systems, while performing initial triage of issues and collaborating with internal teams to resolve and apply fixes.

• Manage software deployments, troubleshoot technical issues end-to-end, and demonstrate problem-solving techniques across database management, hardware, infrastructure, and server administration.

• Apply your knowledge of internet protocols, security standards, web technologies (IIS), and clinical applications, with flexibility to support out-of-hours deployments and project go-lives.

Your skills and experiences might also include:

• Proven experience working in complex project environments with clear objectives and deadlines, demonstrating ownership, proactivity, flexibility, and responsibility.

• Strong communication skills, both written and verbal, with a positive, articulate approach and excellent customer-facing abilities.

• Excellent problem-solving skills, including reviewing and analysing log files, with a solid understanding of web technologies, networking, server-side architecture, and familiarity with SSL/TLS certificates.

• Advanced MS SQL Server skills, including writing queries, troubleshooting performance, data manipulation, and managing backups and restores.

Desirable:

• Desirable working knowledge of tools such as Fiddler, Wireshark, Postman or SOAP UI

• Worked with integration engines, particularly Mirth

• Understanding of XML, working with APIs, understanding of network diagrams and HL7 Messaging

• Familiarity with Octopus deployment software

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.