Customer Support Analyst with French

6 days ago

Bucharest, Bucureşti, Romania Ascensos Romania Full time

Welcome to Ascensos

At Ascensos, we don't just support customers—we create exceptional experiences. As one of Europe's fastest-growing BPO providers, we partner with leading global brands to deliver smart, human-centered support from our hubs in the UK, Romania, Turkey, South Africa, and the Caribbean.

Now, we're expanding our Bucharest team with a French-speaking Support Advisor to work with one of the biggest global retailer of sports and casual wear. You'll help customers from Europe enjoy smooth experiences with their orders and products.

About the Role

  • Position: Customer Support Advisor
  • Languages: French (B2–C1) + English (B2 or above)
  • Work model: Hybrid (2 days in-office / 3 days remote – Bucharest)
  • Support region: France, Belgium, Others
  • Schedule: Monday to Saturday, 10:30 – 19:30
  • Training period: 1 week + a few weeks of onboarding
  • Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and refunds

What You'll Do

  • Provide support via phone and email to our French-speaking customers
  • Assist with order localisations, refunds, returns, warranties, product information
  • Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
  • Use CRM tools (specifically Amazon Smart Agent) to document, track, and resolve all service inquiries.
  • Contribute to knowledge base articles and internal documentation
  • Stay up to date with the latest products and procedures through training and self-learning

You'll Thrive If You Have...

  • Fluent French and good English (at least B2), both spoken and written
  • Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
  • A knack for problem-solving with technical and logical thinking skills.
  • Positive attitude and ability to remain calm in a fast-paced support environment
  • The possibility of working in a hybrid mode

What We Offer at Ascensos

  • Net salary: 5500 RON
  • Meal vouchers – 35 RON/day
  • Private health insurance after 3 months
  • Paid training and access to Ascensos' Talent SPA (Learning & Development)
  • Wellness initiatives and employee assistance programs
  • Clear career growth paths: 90% of promotions come from within
  • Modern office in Piata Muncii (on-site location)

Job Types: Full-time, Permanent

Pay: 5,500.00RON per month

Language:

  • French (Required)
  • English (Required)

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