Library Manager German

Coface Bucharest Shared Services Center - a constantly growing team of young and enthusiastic experts, covers daily various processes and roles for Coface entities in several countries.

We have multiple teams of specialists, speaking French, English, German, Italian, Spanish and Romanian, responsible for running internal client operations at the highest standards of quality and efficiency.

The Library Manager manages the text libraries of the DOCMA text generator for the preparation of quotations, contract documents and business correspondence. Together with IT and product management, the different requirements are translated into viable solutions. In addition to creating the text modules for the documents generated in the NER, the Library Manager is also responsible for structuring and maintaining the text models used to organize content blocks and convert master data models into documents.

Furthermore, the Library Manager enriches the text modules with extended checks in order to monitor the consistency of the entered contract master data and, if necessary, to identify existing weaknesses and inconsistencies in the context of quality assurance. In the near future the new system Autonomy (contract management tool) and BDOC (Library Tool) will take over some of the DOCMA functionalities. In this context, the Library Manager will be implemented in a cross-regional-team (NER/CER/SSC) and trained by HQ (or its POA) for the new systems.

Operational activities:

The Library Manager is responsible for the following task portfolio:

• Support and maintenance of the DOCMA text modules for all languages in a service-oriented process without translation activity for business letters and contract modules (all products)
• Coordination of DOCMA changes with IT (data, tracking, checks, quality assurance)
• Training and continuous support and know-how transfer for the use of the text modules and the use of DOCMA
• Monitoring of the document portfolio for the purpose of quality assurance incl. derivation of measures
• Developing ad hoc solutions, to face the customer and to explain technical problems
• Identifies opportunities for process enhancements and implement best practices
• Participates in the creation and update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams
• Any other activities required by the business needs (e.g. SQL data requests from business)

Soft Skills:

• Rigorous work and organization
• Capacity of analysis and synthesis
• Adaptability for transformation
• Ability to work in project mode
• Ability to hold and facilitate meetings
• Sense of service, autonomy in the role and diplomacy
• Ability to thrive under pressure of deadlines and meet pre-planned deadlines demonstrating strong organizational and verbal/written communication skills
• Fast, accurate with a high level of attention to the details
• A consulting mindset: assisting colleagues with specific requirements
• Prioritization: determines the importance of each task and allocates time accordingly
• Adherence to process management and improvement

Hard Skills:

• Good technical understanding software development (not a programmer, but to understand the programming / coding languages)
• Initial programming experience (e.g. VBA in Excel or Word)
• Confident use of Microsoft Word (beyond basic writing)
• Understanding of algorithmic thinking and logical relationships
• Experience with ticketing systems such as Jira
• Ideally, experience working with scripting languages or rule-based text systems

Languages:

• Mandatory - Fluent in English (CEFR – Level C1)

Fluent in German (CEFR – Level B2/ C1)

Education:

• Bachelor's Degree in Business Administration with technical or sales background preferred

Experience:

• Proven experience working across cross-functional and virtual teams
• Experience in Credit Insurance industry or financial services is an advantage
• Experience in an international environment and/ or Shared Service Center preferred

Reports to Team Manager CBO Contract Management