IT Service Delivery Lead(SAP and Enterprise Systems)

Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission
As an IT Service Delivery Lead, you will be responsible for UiPath's Corporate IT projects. You will apply PM methodologies to deliver on time and on budget projects that support the UiPath's strategic growth.

What You'll Do At UiPath
Operational Management (BAU):

• Serve as the key point of contact for day-to-day operational issues impacting enterprise applications, including SAP S/4HANA and other core systems.
• Oversee the ticket management process, ensuring timely review, prioritization, and resolution of incidents and service requests according to established SLAs.
• Proactively monitor system performance and stability, working with technical teams to prevent incidents and address performance issues before they impact business operations. Change and Release Management:
• Chair and facilitate the Change Advisory Board (CAB) meetings, guiding discussions to assess the risk and impact of proposed changes across the enterprise landscape.
• Drive adherence to the change management process, ensuring proper documentation, testing, and approval of all SAP transports and other system changes.
• Coordinate the scheduling of planned maintenance, patches, and system upgrades (for both SAP and non-SAP systems) to minimize disruption to the business.

Governance and Reporting:

• Develop and maintain robust operational governance processes in line with ITIL best practices for both SAP and the broader IT environment.
• Generate and present reports on key operational metrics, including ticket trends, change success rates, and service performance to both IT and business stakeholders.

What You'll Bring To The Team

• Bachelor's degree in computer science, management information systems, computer engineering or equivalent experience and/or certifications
• PMP highly desirable
• 5-10 years Project Management.
• A minimum of 5 years' experience working with SAP Cloud Landscapes and Enterprise Systems.
• Experience in presenting internal and external status reports and detailed status reports suitable for presentation to the Project Steering Committee and Executive Committee
• Experience in completing project deliverables within scope, schedule, costs and quality constraints
• Experience in Risk and Issue Management
• Experience with software tools such as JIRA, SmartSheet and ServiceNow.
• Strong English verbal, written and interpersonal communication skills; ability to communicate appropriately with both technical experts and business experts, including business management; multilingual skills are highly desirable
• Ability to independently manage own work environment and schedule as well as coordinate activities and priorities of others.
• Strong knowledge of the Systems Development Life Cycle, Agile and BPM
• Strong knowledge of EVA
• Strong communication and collaborative skills
• High Attention to detail and quality, action oriented, ability to work within stringent deadlines
• Strategic thinking and analytical skills required
• Understanding Process Automation is a plus.

Maybe you don't tick all the boxes above—but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can't be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.