Cloud Observability Engineer

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Role
As a Cloud Observability Engineer specializing in logging, you will be a key contributor to designing, implementing, and maintaining a consistent, robust, and scalable logging infrastructure across SAP's multi-cloud landscape (AWS, Azure, GCP). Your primary focus will be to ensure comprehensive and standardized logging practices from the hyperscaler level down to the application layer, enabling efficient monitoring, troubleshooting, security, and compliance for our enterprise customers.

Key Responsibilities

• Logging Strategy & Implementation:

• Design, implement, and maintain a unified logging strategy and architecture for SAP's cloud environments across AWS, Azure, and GCP.

• Ensure consistency in log collection, formatting, and ingestion from diverse sources, including hyperscaler platform logs, operating systems, databases, and enterprise applications.

• Develop and enforce logging standards, conventions (e.g., OpenTelemetry, structured logging like JSON), and metadata requirements for all log types.

• Platform & Layer Coverage:

• Configure and optimize logging for AWS (e.g., CloudWatch, S3, Lambda logs), Azure (e.g., Azure Monitor, Event Hubs, Storage Blobs), and GCP (e.g., Cloud Logging, Cloud Storage).

• Establish consistent logging practices for various operating systems (Linux, Windows), database systems (e.g., SAP HANA, traditional databases), and custom SAP and third-party applications.

• Collaborate with network and security teams to ensure comprehensive network flow and security event logging.

• Tooling & Automation:

• Implement, configure, and manage logging tools and platforms (e.g., Splunk, ELK Stack - Elasticsearch, Logstash, Kibana, Prometheus, Grafana, Thanos, Loki, OpenTelemetry collectors) for centralized log aggregation and analysis.

• Develop automation scripts and tools (e.g., Python, Go) for deploying, configuring, and managing logging agents and pipelines.

• Integrate logging solutions with CI/CD pipelines to ensure observability is built-in from the start.

• Observability & Insights:

• Collaborate with SRE, DevOps, and Development teams to define logging requirements for new services and applications.

• Ensure logs provide actionable insights for anomaly detection, performance monitoring, root cause analysis, and security incident response.

• Contribute to the development of real-time analytics and monitoring dashboards based on log data.

• Compliance & Security:

• Ensure logging practices comply with relevant industry standards, regulatory requirements, and SAP's internal security policies.

• Implement log retention, archiving, and protection mechanisms to safeguard log integrity and availability.

• Troubleshooting & Support:

• Provide Level 2/Level 3 support for logging infrastructure incidents, troubleshooting issues related to log collection, processing, and availability.

What You Bring

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Minimum of 5+ years of experience in cloud operations, DevOps, or SRE roles with a strong focus on logging and observability.
• Deep expertise in logging methodologies and tools across multi-cloud environments (AWS, Azure, GCP).
• Proven experience with logging relevant to operating systems (Linux, Windows), databases (e.g., HANA, SQL), and application layers.
• Hands-on experience with log aggregation and analysis platforms (e.g., Splunk, ELK Stack, Grafana Loki, Prometheus, Azure Log Analytics and DCRs).
• Experience with OpenTelemetry standards (i.e. OCSF ) and implementing telemetry solutions.
• Proficiency in at least one scripting/programming language (e.g., Python, Go, Java) for automation and tool development.
• Familiarity with containerization (Docker) and orchestration (Kubernetes) in a cloud-native context.
• Strong understanding of microservices architecture and distributed systems.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative, agile environment.
• Strong communication skills (written and verbal) to articulate technical concepts and collaborate with cross-functional teams.

Bonus Points

• Experience with SAP-specific logging mechanisms
• Certifications in AWS, Azure, GCP, AliCloud, IBM Cloud
• Contributions to open-source observability projects.
• Experience with Machine Learning for anomaly detection on log data
• Databricks/SQL experience is preferred.

Why Join Us

• Be a part of a world-class cloud security engineering team shaping the security of critical infrastructure.
• Solve complex problems in a high-scale, multi-cloud enterprise environment.
• Drive meaningful impact on the resilience and trustworthiness of business-critical application

About SAP Enterprise Cloud Services
SAP Enterprise Cloud Services provides mission-critical cloud solutions to our global customers, ensuring high availability, performance, and security. We are building the next generation of cloud infrastructure and operations, emphasizing automated, low-touch, and secure cloud environments.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .