Technical Customer Service Admin with Italian
7 days ago
Diversey - Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit
Technical Customer Service Planner creates service orders, plans, schedules and coordinates field service operations at customer sites. The overall purpose of this role is to enhance the customer experience, drive customer satisfaction, and contribute to the company's overall success by ensuring smooth and effective service planning and maintaining high standards of service delivery
Key accountabilities:
Handling of incoming service requests which includes
- receiving requests by email or by service request forms
- processing by creating notification and releasing service orders in SAP and handling outbound idocs
- creating/updating equipment records in SAP
-updating customer masterdata
DMR process and customer invoicing
Third party purchase orders and invoicing
General activities:
Masterdata: adding equipment to contracts, update equipment records and deleting equipment records, requesting missing customer data
Updating customer contract data to SAP
Onboarding new technicians and third parties
Experience:
- Fluent in Italian and English, with strong written and verbal communication skills
- Intermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/Salesforce)
- Has developed specialized skills or is multi-skilled in own work area
Benefits
- Meal Vouchers (30 ron per each working day)
- Life Insurance
- Private Medical Care
- Holiday Allowance
- Christmas and Easter Bonus
- Extra vacation days (Birthdays and 1 additional day added every year of employment)
Annual Bonus (Target based)
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