Service Continuity

We're AD/01, the tech studio that builds the future of food retail. Whether it's in-store aisles, online baskets, or behind-the-scenes operations, we innovate the daily food experiences for farmers and families, grandmas and greengrocers, and pickers and packers alike.

We're part of the Ahold Delhaize network, one of the world's largest global food retail groups and a leader in both supermarkets and e-commerce. With 19 strong local brands in Europe, the United States, and Indonesia, we create a meaningful difference for our customers, our people, and the world around us. And we're looking for the freshest minds excited to create the recipe for change.

Your new role and environment.

The Regional Service Continuity & Disaster Recovery Coordinator/Expert is responsible for developing, implementing, and governing Disaster Recovery and Service Continuity capabilities across the Ahold Delhaize BeCSE region.

This role ensures that IT and business operations can continue or recover rapidly in case of major incidents or disasters. The position drives organizational resilience through structured DR/BC governance, regular testing, and alignment with business impact analyses (BIA).

Operating within the BeCSE IT Operations department, the role collaborates closely with IT Directors, Infrastructure Managers, and Regional Operations teams to maintain readiness and compliance, ensuring that DR capabilities meet both business and regulatory expectations.

Key responsibilities of your role.

Service Management and Delivery

• Own, implement, and continuously improve regional Disaster Recovery (DR) and Service Continuity (SC) frameworks to ensure operational resilience and compliance across all (BeCSE) operating companies (OpCos).
• Coordinate DR test planning, execution, and follow-up across IT domains and business areas.
• Ensure that all business-critical services have defined recovery objectives (RTO/RPO) aligned with Business Impact Analyses (BIA).

Leadership

• Provide leadership and coordination across IT and business stakeholders for all DR and continuity-related activities.
• Act as the single point of contact (SPOC) for DR/SC within the BeCSE region, fostering collaboration and ownership among IT and business teams.
• Coach and guide operational teams on best practices for DR preparedness and response.
• Coordinate crisis response activities, ensuring clear communication, calm execution, and structured post-incident reviews.
• Drive a culture of accountability, continuous improvement, and readiness throughout the organization.

Vision, Strategy and Alignment

• Align regional DR and SC strategies with enterprise risk management, IT governance, and business continuity objectives.
• Support the IT leadership team in defining strategic goals for service continuity, including technology modernization, automation, and resilience improvements.
• Ensure alignment of DR initiatives with organizational objectives, audit requirements, and global frameworks (ISO, NIS, ITIL).
• Evaluate emerging technologies and methodologies to enhance resilience and efficiency of DR operations.
• Promote awareness of business continuity and resilience as strategic enablers for business value and risk mitigation.

General

• Support budget planning and cost management for DR and continuity initiatives.
• Ensure accurate financial forecasting and efficient use of resources across DR-related projects.
• Maintain DR performance reporting for senior management, including KPI tracking and improvement planning.
• Ensure all DR/SC activities adhere to internal policies, legal, and compliance frameworks.

What's in it for you?

We ask a lot. (We're looking for the best, after all). But we offer a lot, too.

So, what do we have in store for you? We offer flexible hours and a hybrid working model, allowing you to work both from home and at the office. We provide competitive benefits to support health, well-being and your professional growth. This includes: a significant budget on benefit platform and a yearly bonus. At AD01 we welcome everyone, just the way you are, and encourage individual growth with valuable opportunities and a worldwide across-brand network.

Requirements.

We think you'll be best geared for success if you can meet the following requirements:

• Master's degree in Computer Science or equivalent through experience
• 4 to 6+ years of overall experience in Disaster Recovery, Service Continuity, or Business Continuity roles in large, complex organizations
• ITIL certified
• Preferable great foundation in the ServiceNow product / application area
• Proven track record managing DR testing, documentation, and audit compliance
• Strong understanding of IT infrastructure (cloud environments and setups, Windows, AIX, Linux, AS400), virtualization (VMware), storage and backup systems (Networker, Data Domain), and networking fundamentals
• High integrity, initiative, and ownership mindset
• Ability to lead without direct authority and build collaboration across teams
• Focus on delivering value at every iteration

It goes without saying that so-called 'soft skills' are just as important as their 'hard' cousins. We highly value:

• Excellent communicative skills

• Strong verbal, written and presentation skills

• Strong leadership and management skills and experience

• Strong stakeholder management skills

• English professional working proficiency

Apply now

If you're excited to help us grow, then please apply now. If you feel like you might
not
tick all the boxes but have the skills and personality we're looking for, then please also apply now

Got questions? Don't be shy. Loredana Danila, at florentina-, has answers.

For us, diversity means being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more. We accept everyone for who they are.