Customer Success Architect

2 weeks ago

Bucharest, Bucureşti, Romania Hipo Imports Full time 60,000 - 80,000 per year
Responsibilities:
  • Onboarding of select customers: Serve as the primary technical point of contact for customers post-sales, assisting customers with deployment plans and integration of Kasten products into their environments to ensure a smooth and successful initial deployment.
  • Ongoing Success: Serve as the technical champion related to Kasten solutions for customers, in partnership with Customer Success Managers, with a focus on connecting their technical and business requirements.
  • Education and Enablement: Guide customers with post-sales resources including documentation, training and Support.
  • Collaboration: Work closely with internal teams to translate customer feedback into product improvements and enhanced customer journeys. And to optimize customer adoption, retention and growth opportunities within existing customer accounts.
  • Customer Documentation: Provide customized recaps and guidance to customers to capture findings and recommendations that are the outcome of customer meetings.
  • Internal Reporting: Provide detailed reports on customer interactions, issues, and feedback to inform internal stakeholders and improve customer success strategies.
  • Documentation Creation: Identify and create documentation to enhance the post-sales customer experience, to facilitate knowledge sharing with Veeam Kasten customers. While also offering customized recommendations and guidance to individual customers, including knowledge base articles, best practice guides, and troubleshooting tips.
  • Relationship Management: Build and maintain strong relationships with customers to ensure their ongoing satisfaction with Kasten products.
  • Technical Leadership: Demonstrate technical leadership and subject matter expertise on Kasten's Data Management Platform, Cloud Native Architectures, and competitive tools.
  • Consultative Solutions: Act as a technical expert and consultant to develop and propose solutions that meet the technology and business requirements of customers.
Qualifications:
  • 6+ years of related customer-facing experience in technical consulting, technical escalation, technical Support, Customer Success, and/or technical account management.
  • Proven proficiency with Kubernetes-based environments is required.
  • Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker and data protection (backup, recovery, and disaster recovery).
  • Expert in Linux administration
  • Deep knowledge of bash or similar Linux scripting languages and using them effectively during troubleshooting of customer problems, and engineering interactions.
  • Kubernetes certifications (CKA or CKAD)
  • Entrepreneurial mindset with a strong work ethic, resourcefulness, and "get it done" attitude.
  • Ability to thrive in a fast-paced environment handling multiple calls per day with immediate follow up.
  • High level of business acumen and experience working customers of all business and knowledge levels.
  • Ability to manage multiple customer accounts and projects simultaneously.
  • Excellent communication skills in English, both spoken and written, is required; additional languages are a plus.
In Return You Can Expect:
  • A competitive mix of salary and generous benefits package which includes life insurance and a premium healthcare program for you, one adult dependent, and all your children.
  • Extra benefits. We provide meal tickets worth 35 RON a working day and a pension scheme for your future financial security.
  • The benefits platform. This is a monthly budget that you can spend on whatever enriches your life - think travel, sport, wellness, education, or language classes, to name a few.
  • Excellent career opportunities. This includes professional training and education with access to the digital library Bookster, training courses and conferences, and around resources dedicated to improve your skills and build on your talents.
  • A multicultural team with more than 20 nationalities. Broaden your horizons by working alongside talented and energetic people with different perspectives.
  • Tailored onboarding, buddy, and mentor programs so getting started is hassle-free.
  • Employee Resource Groups. Our dedicated Veeamers form networks such as Women in Green and our Inclusion ERG. Our groups offer both a safe space to have open conversations, learning resources, and access to exclusive events.
  • Volunteering days You will enjoy 24 additional paid hours to give back to the community. Previously we've contributed to building animal shelters, cleaning mountains, and planting trees, among others causes close to our hearts.
  • Wellness programs. It's important to us that our Veeamers feel their best, and our programs focus on work-life balance, as well as physical, mental, and nutritional wellbeing.
  • More days off. The length of your tenure at Veeam is rewarded with additional vacation days for you to take and focus on what really matters to you.

  • Senior Customer Success Manager, Romania

    2 weeks ago

    Bucharest, Bucureşti, Romania DoiT Full time €104,000 - €130,878 per year

    LocationOur Senior Customer Success Manager will be an integral part of our global Customer and Product Success team.This role is based remotely in UK, Ireland, Spain or Estonia. The role is also available to independent contractors in Poland, Portugal & Romania.Who We AreDoiT is a global technology company that works with cloud-driven organizations to...

  • Associate Customer Success Manager, Romania

    2 weeks ago

    Bucharest, Bucureşti, Romania DoiT Full time €104,000 - €130,878 per year

    LocationOur Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in UK, Ireland, Spain or Estonia.The role is also available to independent contractors in East Europe.Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the...

  • Customer Success Representative

    2 weeks ago

    Bucharest, Bucureşti, Romania Veeam Software Full time €40,000 - €60,000 per year

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Customer Success Representative

    2 weeks ago

    Bucharest, Bucureşti, Romania Veeam Software Full time €40,000 - €60,000 per year

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Customer Success Specialist

    4 days ago

    Bucharest, Bucureşti, Romania Avantor Full time 15,000 - 30,000 per year

    The OpportunityWould you like to work in a modern office right in the heart of Bucharest? How about ending your day in our relaxing area enjoying a massage or a game on our PlayStation?At Avantor, we understand the importance of work-life balance. You will enjoy a hybrid work model, with just8 days per month in the office.We are looking for a...

  • Technical Customer Success Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania coverletter Full time €90,000 - €120,000 per year

    Client: A leading cybersecurity company provides real-time cyber risk management and full attack surface protection across cloud and on-prem environments. It supports major enterprises and government entities in securing critical infrastructure and operations.Contract: UndeterminedLocation: This will be an Office-based role in Bucharest (2-3 days a week)We...

  • Technical Customer Success Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Armis Full time €80,000 - €100,000 per year

    Armis,the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuouslysee,protectandmanageall critical assets - from theground to the cloud. Armis secures Fortune 100, 200 and 500...

  • Customer Success Representative, Named

    2 weeks ago

    Bucharest, Bucureşti, Romania Veeam Software Full time €60,000 - €80,000 per year

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Cloud Solution Architect

    2 weeks ago

    Bucharest, Bucureşti, Romania Microsoft Full time €80,000 - €100,000 per year

    OverviewCome join an evolving team with a growth mindset, dedicated to empowering customers across Romania and other locations in the Multi-country Cluster in Europe North to achieve more with Microsoft 365 Copilot. As part of the CSU organization, you'll collaborate with skilled professionals who value working better together, driving innovation and...

  • System Architect

    1 week ago

    Bucharest, Bucureşti, Romania Global-e Full time €45,000 - €55,000 per year

    We are seeking a talented and experienced Solution / System Architect to join our dynamic team. As a System Architect, you will play a crucial role in designing and implementing robust, scalable, and efficient solutions. You will work closely with cross-functional teams, analyze requirements, design solutions and offer technical guidance, ensuring successful...