Lead Assistant Manager

2 weeks ago

ClujNapoca, Cluj, Romania EXL Full time 20,000 - 25,000 per year

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit 

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

We are hiring a
Facilities Lead Assistant Manager
for managing the day-to-day operations of the Facilities function at EXL, ensuring efficient & timely support to all employees & operations. The position involves monitoring compliance with all requirements for health and safety at work, maintenance of the company's equipment, and administrative assistance in the office

  • Responsible for managing & maintaining a top class BPO infrastructure
  • Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode.
  • Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.
  • Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 99.9% uptime.
  • Reduce wastage and bring about efficiencies within the department _ work towards cost savings on a budget v/s actuals of approx 5-7%.
  • Create a responsive environment within the department with the objective of being highly customer centric and driver to meet internal deadlines _ quick TAT on 99% of pending issues.
  • Responsible for co-coordinating client visits and handling all travel requirements
  • Ensure safe and secure work environment.
  • To prepare and deliver timely and according to standard requirements the periodic reports assigned by the Supervisor/Production Manager/Company's Management.
  • The person is also assigned to observe and control all unforeseen situations caused by technical failures (e.g. power failure, short-circuit, problems with the security system), and to further inform the employees of EXL and any outside personnel about the problems/failures that have occurred, with a view of identifying fast solutions to such problems/failures and to make sure that the activity of the company is not interrupted for too long.
  • To comply with all norms, procedures and Internal Policies that govern the processes and relationships within EXL Service România.
  • To attend regular training sessions held by the Company on topics related to health and safety at work (according to Law 319/2006) or any other topics/ matters necessary to carry out work within the Company.

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