Account Delivery Manager

2 weeks ago

Romania Neurons Lab Full time €90,000 - €120,000 per year
Objective

To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.

Responsibilities

Business Development & Account Growth
  • Account Strategy Development
    • Create and maintain comprehensive Account Development Plans for the assigned portfolio
    • Conduct quarterly strategic account reviews with stakeholders
    • Map decision-maker influence and develop multi-threading strategies
  • Expansion Revenue Generation
    • Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter
    • Identify cross-sell and upsell opportunities through systematic client engagement
    • Execute a consultative selling approach focused on business outcomes
    • Own expansion pipeline from identification through closed-won
  • Stakeholder Relationship Management
    • Build and maintain executive-level relationships (C-suite and VP level)
    • Conduct monthly business reviews demonstrating ROI and value realization
    • Position as strategic AI transformation advisor, not just delivery vendor
    • Manage stakeholder expectations and nurture long-term partnerships
  • Market Intelligence & Competitive Positioning
    • Monitor client industry trends and emerging AI opportunities
    • Gather competitive intelligence and market feedback
    • Provide insights to product development and business strategy teams
Project Delivery Excellence
  • End-to-End Project Leadership
    • Own complete project lifecycle from initiation through successful closure
    • Ensure delivery of committed business outcomes, not just technical deliverables
    • Manage project scope, timeline, budget, and quality standards
    • Lead cross-functional teams, including AI engineers and solution architects
  • Client Experience Management
    • Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
    • Ensure a premium client experience at every touchpoint
    • Proactively address issues and implement corrective actions
    • Build trust through transparent communication and reliable delivery
  • Risk Management & Issue Resolution
    • Identify and mitigate project risks before they impact delivery
    • Escalate critical issues with a clear problem definition and proposed solutions
    • Maintain risk registers and implement mitigation strategies
    • Conduct lessons learned sessions and drive continuous improvement
  • Value Demonstration & ROI Measurement
    • Implement OKRs, DoD, and measurable success criteria for every project
    • Track and report business impact throughout the project lifecycle
    • Create compelling success stories and case studies
    • Prepare ROI calculations and business value presentations
Team & Resource Management
  • Project Team Coordination
    • Allocate and coordinate AI engineers, architects, and specialists
    • Conduct regular team meetings and sprint planning sessions
    • Monitor team performance and provide feedback for improvement
    • Ensure knowledge sharing and cross-training within project teams
  • Talent Development & Mentoring
    • Conduct bi-weekly 1:1 meetings with team members
    • Support professional development and skill-building initiatives
    • Provide performance feedback and career guidance
  • Resource Optimization
    • Optimize resource allocation across the project portfolio
    • Coordinate with other ADMs for resource sharing and load balancing
    • Monitor utilization rates and productivity metrics
    • Plan resource requirements for upcoming projects and expansions
Strategic Collaboration & Process Excellence
  • Cross-Functional Alignment
    • Collaborate with the AI Engineering team for technical solution design
    • Work with Business Development for pipeline development and deal closure
    • Partner with the Operations team for contract management and legal documentation
    • Align with CTO, CDO, and CEO on strategic account priorities
  • Process Innovation & Documentation
    • Maintain accurate project documentation and account records
    • Contribute to delivery methodology improvements and best practices
    • Share learnings and insights with the broader delivery team
    • Participate in process optimization initiatives
  • Knowledge Management
    • Document project outcomes, lessons learned, and best practices
    • Create and maintain technical documentation for client handovers
    • Build reusable assets and accelerators for future projects
    • Contribute to Neurons Lab's intellectual property and thought leadership
Capabilities
  • Leadership - Ability to lead cross-functional teams and drive results
  • Communication - Exceptional verbal and written communication skills
  • Risk Management - Proactive identification and mitigation of project risks
  • Fast Decision Making - Rapid response to changing client needs and market conditions
  • Ownership - Complete accountability for account outcomes and client success
  • Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues
  • Innovative Thinking - Continuously identify AI transformation opportunities
  • AI/ML Awareness - Strong understanding of AI technologies and business applications
  • Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks
  • Advanced English - Fluent communication with global clients and stakeholders
  • Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements

Experience
  • Account/Project Management (5 years) - Proven track record in managing complex client relationships and project delivery
  • Business Development Experience (2 years) - Demonstrated success in identifying and closing expansion opportunities
  • AI/ML/Data Science Delivery Experience (3 years) - Experience delivering AI and machine learning projects with measurable business impact
  • Financial Services Industry Experience (2 years preferred) - Understanding of banking, insurance, or capital markets operations and challenges

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