Artificial Intelligence Engineer

2 weeks ago

Bucharest, Bucureşti, Romania e2e Infosys Full time €80,000 - €120,000 per year

We have multiple positions in the below locations:

1) Essen, Germany

2 )Bucharest, Romania

3) Riga, Latvia

Hybrid roles, 3 days onsite/ weekly in office.

About the Role

We are seeking an
AI Engineer
to design, integrate, and optimize
AI copilots
and
contact center solutions
. This role combines
technical expertise
with
business understanding
to deliver seamless AI-driven experiences for our clients.

Key Responsibilities

  • Work with
    contact center leaders
    to understand business needs and design
    AI copilot solutions
    .
  • Translate customer requirements into
    technical specifications
    for
    low-code
    or
    API-based integrations
    .
  • Configure and integrate
    CRMs, telephony systems, and case management tools
    .
  • Provide
    prompt engineering
    support to improve AI responses and customer interactions.
  • Deliver
    demos, workshops, and training
    for stakeholders and end-users.
  • Stay updated on the latest
    Generative AI
    and
    contact center technologies
    to drive innovation.
  • Monitor solution performance, analyze data, and recommend improvements.
  • Act as a
    bridge
    between technical teams, operations, and client stakeholders.

Requirements

  • Bachelor's degree
    in Computer Science, Information Systems, or a related field.
  • 5+ years
    of experience in software engineering, AI, solutions consulting, or similar roles.
  • Hands-on experience with
    low-code platforms
    ,
    API integrations
    , and
    CRM/telephony systems
    .
  • Knowledge of
    Python
    (FastAPI, Flask, or Django preferred).
  • Experience with
    Generative AI
    ,
    chatbots
    , or
    prompt engineering
    .
  • Strong
    communication, analytical, and problem-solving
    skills.
  • Ability to
    manage projects
    , work with multiple stakeholders, and adapt quickly to new technologies.

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