ServiceNow Technical Manager

2 weeks ago

Iasi, Iaşi, Romania BoatyardX Full time 40,000 - 60,000 per year

We are seeking a Technical Manager / Team Lead with strong ServiceNow expertise to provide leadership and structure to an oversubscribed ServiceNow team. Working as the key partner and second-in-command to the ServiceNow Manager, you will play a critical role in driving delivery, removing roadblocks, and ensuring the team remains productive and aligned to best practices.

This position requires a blend of technical understanding of ServiceNow and hands-on team leadership skills. You will need to build trust quickly, manage diverse stakeholders, and provide the guidance required for consistent delivery across a contractor-heavy, distributed team.

WHAT WILL I BE DOING?

  • Act as second-in-command to the ServiceNow Manager, supporting day-to-day leadership of the team
  • Orchestrate the work of the ServiceNow team, ensuring smooth delivery and effective prioritisation
  • Identify, escalate, and remove delivery roadblocks
  • Ensure best practices are applied in ServiceNow design and implementation
  • Manage communication across a distributed team and with business stakeholders
  • Foster collaboration, alignment, and accountability within the team
  • Support decision-making by providing clear updates and structured reporting to leadership
  • Contribute to portfolio planning and workload balancing to maximise output

WHAT SKILLS AND EXPERIENCES DO I NEED?

  • 7+ years experience in ServiceNow (design knowledge and module breadth)
  • Solid understanding of ITIL and Service Management frameworks
  • Proven team leadership skills – able to gain trust and manage a contractor-heavy team
  • Strong interpersonal, communication, and stakeholder management skills
  • Ability to prioritise effectively and make sound decisions under pressure
  • Self-motivated, structured, and delivery focused

Nice to Have

  • Project Management certification (Prince2, PMP) or equivalent experience
  • Experience acting as a Technical Team Lead or Deputy Manager in a ServiceNow or ITSM environment

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