Manager - Enterprise Monitoring and Observability

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?
The Enterprise Monitoring and Observability Team is committed to maintaining system stability and efficiency through advanced technology and skilled professionals. Our Monitoring Engineers ensure the smooth operation of our observability tool infrastructure and proactively address any related system performance issues.

As the Manager of this team, you will oversee a group of Monitoring Engineers, ensuring the effective implementation and maintenance of monitoring tools. Your responsibilities will include daily team management, stakeholder management across Finastra for Monitoring and Observability adoption, requirements gathering, and defining deliverable KPIs. Additionally, you will manage supplier relationships, work with third-party vendors, budget costs, attend service reviews, and drive tool consolidation across Finastra to deliver exceptional monitoring and observability services to all business units.

Responsibilities & Deliverables
Your deliverables will include, but are not limited to, the following:

• Manage the day-to-day activities of the Monitoring and Observability team, including setting objectives, providing feedback, mentoring and professional development opportunities for all team members.
• Ensure the team is providing high-quality customer service and technical support, within the agreed SLAs.
• Establish and maintain effective working relationships with customers, vendors, and other stakeholders.
• Develop and maintain operational policies and procedures and ensure that all team members adhere to them.
• Lead initiatives to automate workflows and processes through scripting and coding
• Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness of the team
• Manage third party vendors in all aspects from budgets to service provision and new requirements
• Act as an ambassador for Monitoring and Observability best practise, design and advocate best practice across Finastra.

Required Experience

• Strong leadership and team management skills, with the ability to motivate and develop technical teams effectively
• Strong problem-solving and decision-making abilities, with a focus on driving results and continuous improvement.
• Excellent written and verbal communication in English
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus
• Strong familiarity with Linux operating systems and command-line tools.
• Expertise in scripting and coding, particularly in Python.
• Experience with DevOps tools and monitoring solutions (e.g., Grafana, Prometheus, Splunk).
• Ability to work independently as well as part of an internal customer facing team
• Excellent Knowledge of reporting methodology, PowerBI and/or advanced excel.
• Expertise in managing third party providers in all aspects from operational to budgetary

Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra