Customer Service Agent with Czech/Slovak

7 days ago

ClujNapoca, Cluj, Romania vidaXL Full time 20,000 - 25,000 per year

Customer Service Agent with Czech/Slovak

As our Czech/Slovak-speaking Customer Service Agent, you are the hero who wants to offer our customers the best service. You pick the job up where our first-line agents end. The questions you tackle are different every time. Which ensures that every solution will be "custom made". Much of this contact will be initiated by you. Sometimes by phone and other times by email. You will also see where our service can be improved. You check reviews, see what has already been done for the customer, and then go the extra mile to ensure that every customer looks back on vidaXL with a satisfying feeling.

You will:

  • Handle tickets with customer questions that are passed on by the frontline colleagues;
  • Check reviews to see where there is still room for improvement for customers;
  • Actively approach customers via email or telephone;
  • Identify areas for improvement.

We offer:

  • Naturally, you will receive a salary that matches your work experience
  • 23 vacation days per year
  • Meal tickets
  • Private medical subscription
  • 20% discount on all vidaXL products
  • Vacation vouchers
  • Discount on ESX Subscription
  • Opportunities to develop yourself

We ask:

  • Of course you need to speak the Czech/Slovak language fluently to be able to serve our Czech/Slovak customers as best as possible, and because your colleagues are from all over the world, English is also essential in that regard;
  • It is also important that you live in Romania and are allowed to work in Romania, otherwise you will not be able to join our team;
  • Experience in working with customers is a plus but not a must. We provide you with a complete induction process.

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Want to join us?

We look forward to your application For more information, contact our Talent Advisor: Ioana Voinea.

  • An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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