Sales Team Assistant

1 week ago

Romania British Council Full time 15,000 - 30,000 per year

Sales Team Assistant

Role Purpose

We are looking for a proactive and detail-oriented Administrator to support our Sales and Customer Management Team and Teaching Centre. This role is key to delivering high-quality services to our customers and clients, ensuring smooth operations and contributing to strong registration and re-registration results. Your work will help the British Council meet its financial targets while upholding our global standards of customer service excellence.

About the British Council

The British Council is the UK's international organisation for cultural relations and educational opportunities. We build connections, understanding, and trust between people in the UK and other countries through arts and culture, education, and the English language. Operating in over 100 countries, we reach millions of people each year through face-to-face engagement and digital platforms.

We are committed to equality, diversity, and inclusion, and to safeguarding all children involved in our programmes. All employees are expected to uphold these values and policies in their daily work.

Key Responsibilities

Sales Administrative Support

  • Assist the Sales team with daily administrative tasks, including payment reporting and data collection.
  • Coordinate placement testing and manage online registration systems.
  • Maintain waiting lists, reservations, and customer movements.
  • Use CRM systems to support customer engagement and improve conversion rates.
  • Communicate product features and benefits to prospective customers to drive sales.
  • Record and manage customer feedback and complaints, ensuring timely resolution.
  • Prepare revenue reports and maintain accurate sales statistics.
  • Follow up with customers who miss placement tests.
  • Support Young Learner and Adult course activities as needed.
  • Use systems such as Salesforce, SMS, and online booking tools to ensure operational efficiency.
  • Respond to ad-hoc requests from the Customer Services and Teaching Centre management teams.

Customer Service

  • Deliver professional and courteous service to all customers.
  • Handle phone enquiries in line with British Council standards.
  • Guide customers in selecting appropriate products or services.
  • Proactively cross-sell British Council offerings.
  • Maintain up-to-date product knowledge through training, observation, and collaboration.
  • Build rapport with customers to understand their needs and objectives.

Training & Development

  • Participate in personal development planning to support performance and job satisfaction.
  • Agree on training plans with your Line Manager to enhance skills and knowledge.

What We're Looking For

  • Strong administrative and organisational skills.
  • Excellent communication and customer service abilities.
  • Experience with CRM systems and data reporting tools.
  • Ability to work collaboratively across teams.
  • Commitment to safeguarding and equality, diversity, and inclusion.
  • Previous experience of working in a sales and customer service environment
  • University Degree in any subject or qualification in a relevant field or equivalent experience
  • Competent IT skills
  • Excellent communication and customer relation skills
  • Very good problem-solving skills

Working Hours

This is a full-time role, with working hours aligned to operational needs. Flexibility may be required to support activities across weekdays and weekends.

Important Information:

British Council Pay band: 2J

Department: English and Exams

Contract type : 12 months with the possibility of extension

Closing Date: Sunday 5 th of October (23:59 GMT)

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