Customer Success Systems Engineer with Spanish

2 weeks ago

Bucharest, Bucureşti, Romania Hipo Imports Full time €40,000 - €80,000 per year
Responsibilities:
  • Conduct remote meetings and configuration reviews with customers.
  • Running training and onboarding sessions for customers.
  • Deliver engaging customer presentations and demonstrations.
  • Independently consult with customer base to provide technical expertise on data protection.
  • Maintain close coordination with internal teams, including Support and Licensing.
  • Collaborate closely with Product Management team, offering valuable customer feedback.
  • Manage accounts at a technical level to support upsell and cross-selling.
  • Play a key role in delivering technical post-sales support for Commercial/Enterprise customers.
  • Participate and support technical sales cycles for successful customer outcomes.
  • Thrive in a fast-paced territory, continuously adapting to meet market and customer demands.
  • Organize work efficiently, using tools like for processes, customer information and technical notes.
  • Work effectively and autonomously in a remote environment.
  • Demonstrate excellent written and oral communication skills while establishing and maintaining strong business relationships.
  • Provide necessary technical expertise and product support for our channel partners.
  • Self-education on sales and technical related matters.
  • Developing a solid working knowledge of virtualization-related subjects and Veeam Software products and keep track of new product releases (Veeam and competition) as well as marketing updates.
Qualifications:
  • Preferred experience in technical presales, post-sales or technical support.
  • Proficiency in both Spanish & English.
  • Industry-based expertise in data protection technologies.
  • Strong experience in storage, networking and cloud technologies.
  • Proficiency in key technologies, including VMware vSphere, Microsoft Hyper-V, Acropolis Hypervisor, RedHat Virtualization, Windows Server, Microsoft 365, AWS, Azure, Google Cloud Platform, and other enterprise applications and landscapes.
  • Proven ability to work independently in dynamic environments, demonstrating high energy, motivation, discipline and quick adaptability to new technologies.
  • Ability to simplify complex technical concepts for clear communication.
  • Strong adaptability to changing roles and responsibilities.
  • Exceptional time management skills.
  • Aptitude for fast learning.
  • Beneficial but not required: experience with Linux and containerization.
  • Willingness and capability to travel up to %.

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