Senior Engineer

Job Description
This posting is for Senior Engineer for enabling 24x7 Data Pipeline Operations in the Oracle Fusion Data Intelligence (FDI) product engineering organization in Oracle. You will be responsible for managing the uptime of the service and ensuring that customers data pipeline, that runs complex transformations, runs smoothly. Customer rely on the data that is updated by the Pipeline and have downstream dependencies. Therefore, it's important the data pipeline completes on time and with accuracy. Anomalies should be detected and mechanisms should be put in place to identify early detection of issues so that mitigation can be handled without impacting the overall timelines

**This role requires you to meet "EU Eligible Personnel" requirements. See details below **

Skills Required:
We are looking for senior engineers with experience in supporting data warehousing products. As a member of the Product engineering operations, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product.

• BS or higher degree in Computer Science / Engineering or equivalent
• 3+ years of experience, supporting business customers on any Cloud/On-premise BI Application
• Experience in SQL/PL-SQL and excellent de-bugging skills
• Troubleshooting network latency, intermittent issues, reading and analysing log files
• Working experience with any ERP, HCM, CX applications such as Oracle EBS, Fusion is desired but not must
• Good programming skills in Python / Java / JavaScript
• Understanding of Web Application Architecture
• Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is preferred
• Experience in performance tuning SQL and understanding ETL pipelines
• Build, Configure, Manage and Coordinate all Build and Release engineering activities
• Strong logical/critical thinking and problem resolution skill
• Excellent communication skills
• EU Eligible Personnel

Authorized EU OSC Eligible Personnel must meet the following criteria:

• Located within the EU at the time of access

• EU member states are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

• Be an EU resident

• "Residing in the EU" means living in an EU member state.

• Have the right to work in the EU. Individuals who hold at least one of the following government-issued documents from an EU member state are considered to have the right to work:

• Valid EU member state Passport

• Valid EU member state Birth Certificate
• Valid EU member state Naturalization Certificate

• Valid EU member state Work Visa

• Be employed by a Oracle European Union Sovereign Cloud legal entity in Romania

• Currently EUSC is established in Spain, Germany, Ireland, Czech Republic, and Romania

• Must sign the Customer data protection agreement from the list of HR documents that need to be executed when joining the Oracle EU CS entity

Responsibilities

• You will be responsible for running the FDI Data pipeline operations in a lights out mode
• As a member of team you'll build tools and mechanisms to proactively detect issues with the data pipeline
• Do the root cause analysis of every issue and build automations for handling similar issues in future
• You will address customer issues and tickets within defined SLA's
• Co-ordinate and communicate with different stake holders to formulate the solutions to customer issues
• You will ensure full understanding of the issue, including impact to customer.
• Gather logs, configuration details and attempt to reproduce the reported issues.
• Develop and enhance Knowledge base for the issues and their solutions.
• You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.
• Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.
• Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.
• Identify opportunities for process improvements and automation through building right utilities/tools

Qualifications
Career Level - IC3

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