Business Analyst

8 hours ago

Bucharest, Bucureşti, Romania Conectys Full time 30,000 - 60,000 per year

Role Purpose

The Technical Business Analyst will be a key enabler within Conectys' IT team, which forms a key part of the wider, cross functional Innovation & Solutioning team. Working closely with the Innovation & Technology Program Manager, the BA will ensure that technology and innovation initiatives are grounded in clear business requirements, robust technical documentation, and validated delivery outcomes.

The BA will act as a bridge between business stakeholders, operations, and technical delivery teams, translating client and internal needs into actionable technical roadmaps and supporting the adoption of innovative solutions across Conectys' global operations.

Day-to-Day Responsibilities

  • Collaborate with business and operational stakeholders to
    gather, analyze, and document requirements
    for innovation and technology initiatives.
  • Translate business needs into structured
    functional and technical documentation
    (BRDs, Functional Specs, Technical Specs, Process Flows etc.).
  • Partner with the Program Manager to define, update, and track the
    technology roadmap
    (e.g., Bluetweak, AI, automation).
  • Support the
    design and co-creation of internal and client facing solutions
    with Operations, Sales and external partners.
  • Coordinate and manage
    User Acceptance Testing (UAT)
    , including preparing test scenarios, guiding stakeholders, documenting results, and validating resolutions.
  • Ensure requirements traceability from intake through delivery, aligning business objectives with technical capabilities.
  • Contribute to the
    continuous improvement
    of solution delivery and documentation standards.
  • Provide regular updates, reports, and insights to the Innovation & Technology Program Manager for leadership scorecards and client-facing initiatives.
  • Support procurement initiatives to onboard new technology and tools into the business

Qualifications & Skills

Required:

  • 2-3 years of experience as a Business Analyst or Technical BA, ideally in a BPO, outsourcing, or technology-driven environment.
  • Proven ability to produce clear, structured, and detailed documentation for technical teams.
  • Hands-on experience with UAT planning and execution.
  • Knowledge of SDLC and delivery methodologies (Agile, Waterfall, Hybrid).
  • Strong stakeholder management, facilitation, and communication skills.
  • Experience of working within cross functional teams with strong collaboration
  • Experience of working with external vendors to select and onboard technology

Preferred:

  • Bachelor's degree in business administration, Information Technology, or related field.
  • Experience with digital transformation, automation, or AI-enabled projects.
  • Familiarity with reporting/analytics platforms and integration projects.
  • Exposure to client-facing solutioning or co-creation processes.

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