IT Service Desk Administrator

2 weeks ago

Bucharest, Bucureşti, Romania EUROWAG Full time 50,000 - 100,000 per year

Job Description
We are looking for an
IT Service Desk Administrat
or
to join us in our
Bucharest
office. You'll be responsible for supporting the evolving needs of the IT environment while maintaining a strong foundation in traditional service desk tasks.

Job Requirements

  • Strong understanding of Windows and macOS environments
  • Hands-on experience with IT Service Desk operations and support
  • Excellent problem-solving skills and the ability to work in a team environment
  • Strong communication skills, both written and verbal
  • Knowledge of Entra ID and M365 environment
  • Experience with user endpoint security
  • Professional written and verbal fluency in English

Additional skills and competencies

  • Possibility On-Call emergency support

Job Responsibilities

  • Receive requests based on company needs via defined channels, processes and tools
  • Supporting evaluation, sorting, and forwarding requests and incidents to further level of support if needed
  • Preparation of configuration and application packages
  • Entra ID, Exchange Online daily operational support
  • Microsoft Intune operational and development support
  • Supporting Incident management of company-wide IT issues
  • Preparation of relevant user workplace (SW, HW, etc.) documentation
  • Keep SLAs/KPIs defined by contracts, internal rules, or by manager
  • Regularly report to manager or leader
  • Cooperate with all parties involved in internal processes or tasks solution

Job Benefits

WHY JOIN US?

EW is diverse, disruptive and still evolving; we choose newcomers not only by skill but also whether they can be real colleagues through shared values. What's more is you will have an opportunity to influence the direction of our company through your ideas.

WE TAKE GOOD CARE OF PEOPLE AND OUR BENEFITS ARE JUST A PROOF:

  • A monthly benefits budget of 495 RON will be loaded on your account on to be used as you see fit (meal tickets, vacation vouchers, cultural or gift vouchers, private pension, etc.)
  • Health insurance after probation period
  • 25 days of paid holidays
  • 3 health days per year
  • 1 extra day off (Founder's Day)
  • 1 day for volunteering activity
  • Hybrid working in our office
  • Referral Rewards through our 'Go Far' scheme
  • Philanthropy project - each employee is entitled to allocate money from the Eurowag fund to a charitable organization or cause of their choice
  • Access to website: A learning platform that contains up to 3000 opportunities between learning courses, self-assessments, lessons and case studies
  • Other learning and development opportunities such as language and functional training, mentoring, coaching
  • Mojra- we support your mental health. If there is anything you want to discuss with a mental health professional, we offer free, anonymous psychological counseling with experts
  • Teambuildings

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