Group Business Process Manager

Full-time

Department: Operations - 017

Contract type (job boards): Permanent contract

With over 75 years of experience and the most extensive international network, Coface is a leader in trade credit insurance & risk management, and a recognized provider of Factoring, Debt Collection, Single Risk insurance, Bonding, and Information Services. Coface's experts work to the beat of the global economy, helping ~100,000 clients in 100 countries build successful, growing, and dynamic businesses. With Coface's insight and advice, these companies can make informed decisions. The Group' solutions strengthen their ability to sell by providing them with reliable information on their commercial partners and protecting them against non-payment risks, both domestically and for export. In 2023, Coface employed ~4,970 people and registered a turnover of €1.868 billion.

Coface Bucharest Shared Services Center - a constantly growing team of enthusiastic experts covers daily various processes and roles for Coface entities for all European regions. We do service multiple business lines from commercial to finance and technical with our more than 100 people speaking French, English, German, Italian, Spanish and Romanian. We are all proudly running external and internal client operations at the highest standards of quality and efficiency

Part of Group Operations, the Group Business Process Manager – Lead to Cash is responsible for leading the transformation and optimization of the end-to-end Lead to Cash process across global operations.

The L2C process at Coface spans key customer-facing and supporting functions, including lead generation (via brokers, partners, or direct channels), offer preparation and KYC screening, onboarding, policy issuance, and renewals. The BPM ensures that each step—from opportunity creation to final invoicing and customer support—is optimized for efficiency, compliance, and customer satisfaction.

This role ensures process standardization, drives operational excellence, and fosters cross-functional collaboration to deliver measurable improvements in productivity and customer experience.

Key responsibilities:

Process Ownership & Optimization:

• Lead global initiatives to improve Lead to Cash processes across business units.
• Define and implement standardized workflows and best practices.
• Collaborate with regional and local teams to execute improvement plans.

Performance & Productivity:

• Define, monitor, and report on process KPIs and productivity metrics.
• Identify bottlenecks and inefficiencies using data-driven analysis.
• Drive continuous improvement through Lean and Six Sigma methodologies.

Stakeholder Engagement

• Facilitate workshops and working groups to align stakeholders on process goals.
• Act as a change agent to promote adoption of new tools and practices.
• Partner with SSCs, PMOs, and Change Managers to ensure successful rollouts.

Digital Transformation

• Support automation and digitization efforts (e.g., RPA, PowerPlatform, workflows, AI).
• Ensure integration of process improvements with enterprise systems (e.g., SAP, CRM)

• Core competencies:
• Business Process Management
• Operational Excellence & Lean Six Sigma
• KPI Definition & Performance Monitoring
• Change Management & Stakeholder Alignment
• Process Standardization & Governance
• Digital Tools & Automation Platforms
• Strategic Thinking & Execution
• Lead -to-Cash processes
• Soft Skills
• Strong analytical and problem-solving mindset
• Excellent communication and facilitation skills
• Collaborative and inclusive leadership style
• High adaptability and resilience in dynamic environments
• Customer-centric orientation
• Ability to influence across functions and cultures
• Proactive and results-driven attitude
• Qualifications
• Master's degree in Business, Economics, Engineering, or IT
• 7+ years of experience in process optimization and transformation
• Proven track record in managing cross-functional projects
• Fluency in English and German; other languages are a plus
• Experience in financial services or credit insurance is advantageous

WE OFFER YOU:

• Competitive remuneration
• Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Possibility to gain expertise in business information services, trade credit insurance, and finance
• Flexibility to work in a hybrid mode, blending remote and on-site work