L2 Support Engineer

3 days ago

Iasi, Iaşi, Romania Potentiam Ltd Full time

Purpose of role:

As a Level 2 Support Engineer, you are the critical bridge between our First Line analysts and our Level 3/Vendor escalations. You will handle complex technical issues that have been triaged but remain unresolved. Your primary goal is not just "fixing tickets" but performing deep-dive diagnostics.

Responsibilities:

  • Incident Management:
    Take ownership of escalated tickets from L1 Support, ensuring adherence to our SLA standards (including our "15-minute investigation promise" for critical issues).
  • Advanced Troubleshooting:
    Perform problem isolation and root-cause analysis for issues related to Microsoft 365, Windows Server, and UCaaS platforms (RingCentral, Mitel, or Avaya).
  • Replication & Testing:
    Utilize lab environments to replicate customer errors and simulate interoperability issues between different cloud components before deploying fixes.
  • Digital Assurance:
    Assist in maintaining the security posture of client estates, utilizing our platform to monitor for vulnerabilities, failed logins, and compliance gaps.
  • Project Work:
    Assist the Professional Services team with "Consult, Design, Implement" phases for new customer onboardings, including Office 365 migrations or telephony deployments.

Skills/Experience:

  • Experience:
    3+ years in a Technical Support role, preferably within an MSP environment.
  • Microsoft Stack:
    Deep knowledge of the Microsoft 365 ecosystem (Intune, SharePoint, Teams, Exchange Online) and Azure Active Directory (Entra ID).
  • Unified Communications (UCaaS):
    Proven experience supporting VoIP/SIP technologies. Experience with platforms like
    RingCentral, 8x8, Mitel, or Gamma
    is highly desirable.
  • Networking:
    Solid understanding of TCP/IP, DNS, DHCP, VPNs, and SD-WAN concepts. Ability to troubleshoot connectivity issues at the firewall/switch level.
  • Virtualization:
    Experience with Virtualized systems (VMware/Hyper-V)
    is a plus.
  • Certifications:
    Relevant certifications are advantageous (e.g., Microsoft MS-102, MS-900, CompTIA Network+, or CCNA).
  • Outcome-Driven:
    You don't just close tickets; you ensure the customer is back to full productivity.
  • Clear Communicator:
    You can explain complex "interoperability" issues to non-technical stakeholders without jargon.

What we offer:

  • A great work environment built by amazing people, working with high level technologies & products;
  • Being part of a company that values you at your highest professional and personal attributes;
  • Being valued within important events throughout the year - we offer a diverse benefit pack including special events gifts, free paid day for your birthday, Christmas & Easter vouchers;
  • Enjoying a competitive salary, meal vouchers, as well as top medical subscription;
  • Sport subscription;
  • Career development opportunities.

Take this chance and apply

  • IT Support Engineer

    1 week ago

    Iasi, Iaşi, Romania Valorem Group Full time

    The IT support role is responsible for first line IT support, reporting into the Support LeadThe role focuses on support for end users, providing first contact resolution where possibleDay to day activity centres around the IT support queue, ensuring that issues are resolved in a timely manner Responsibilities Be the first point of contact for IT issues ...

  • Helpdesk Support

    5 days ago

    Iasi, Iaşi, Romania Bulls IT Services Full time

    Job Brief:Technical SupportResponsibilities:Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible• Talk to client and understand client problem• Use the knowledge base available to resolve client-reported problems• Redirect calls to field...

  • Technical Support Speaker

    7 days ago

    Iasi, Iaşi, Romania eTeam Full time

    We are looking for Technical Support - German or French Speaking or Italian Speaking or Spanish speaking or Finnish speaker or Swedish speaker .Location : Iasi, RomaniaType : Permanent position Job Descrption:Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue...

  • Ipc Technical Author M/F

    7 days ago

    Iasi, Iaşi, Romania Candidate Front Office Akka Group Full time

    General information CategoryOPERATIONS - CONSULTING Job titleIPC TECHNICAL AUTHOR M/F ContractPermanent contract Contractual hoursFull time Job description JOB DESCRIPTION - IPC TECHNICAL AUTHORI. JOB LOCATIONYou will be based at the AKKA agency in Iasi, Romania.   Due to the nature of the activity, you may have to work to tight deadlines, to make sure...

  • Enterprise Tech Support Specialist

    2 days ago

    Iasi, Iaşi, Romania Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...

  • Technical Support Analyst w. Python

    7 days ago

    Iasi, Iaşi, Romania Suvoda Full time

    Technical Support Analyst w. Python – Second Shift The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical...

  • DevOps Engineer

    2 weeks ago

    Iasi, Iaşi, Romania Awin Global Full time

    Purpose of PositionWe are seeking a skilled and experienced DevOps Engineer to join our dynamic team. As a DevOps Engineer, you will play a crucial role in bridging the gap between development and operations, enabling efficient and seamless software delivery. You will be responsible for designing, implementing, and maintaining our continuous...

  • Firmware Engineer

    1 week ago

    Iasi, Iaşi, Romania AMD Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGAt AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create...

  • MES Engineer

    1 week ago

    Iasi, Iaşi, Romania BMT Aerospace Full time

    BMT Aerospace specializes in the development and production of precision gears, transmissions and actuators for the aerospace industry.BMT Aerospace division is firmly focused on international growth being active in 3 locations worldwide: the USA, Romania and Belgium, and has an impressive portfolio of clients.Our mission is to stay market leader by working...

  • Senior Data Engineer

    1 week ago

    Iasi, Iaşi, Romania Awin Full time

    Purpose of positionAs a Senior Data Engineer, you will play a pivotal role in our AI/ML workstream, you'll work closely with business teams and data scientists to design, maintain, and improve machine learning applications. Your main responsibilities will include managing existing ML workloads and building new batch and on-demand pipelines to support...