Technical Support Speaker
18 hours ago
We are looking for Technical Support - German or French Speaking or Italian Speaking or Spanish speaking or Finnish speaker or Swedish speaker .
Location : Iasi, Romania
Type : Permanent position
Job Descrption:
- Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
- Talk to client and understand client problem
- Use the knowledge base available to resolve client-reported problems
- Redirect calls to field engineering support if a field support visit is required
- Escalate to remote expert (Tier 3 / "deep dive" team in future model) as required
- Provide part prediction and/or working/troubleshooting directions for the field engineering team
- Best in Class Global Clients
- Ranked Best Places to Work
- Accelerated Growth & Compensation Plans
- Training & Development Opportunities
- Competitive Benefit Plans
- Referral Bonus, Gigs, Awards & Team Events
- Extra source of Income through Referrals and Gigs
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