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Technical Support Speaker

3 weeks ago


Iasi, Iaşi, Romania eTeam Full time €10,000 - €20,000 per year

We are looking for Technical Support - German or French Speaking or Italian Speaking or Spanish speaking or Finnish speaker or Swedish speaker .

Location : Iasi, Romania

Type : Permanent position 

Job Descrption:
  • Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
  • Talk to client and understand client problem
  • Use the knowledge base available to resolve client-reported problems
  • Redirect calls to field engineering support if a field support visit is required
  • Escalate to remote expert (Tier 3 / "deep dive" team in future model) as required
  • Provide part prediction and/or working/troubleshooting directions for the field engineering team
Why Work for Us?
  • Best in Class Global Clients
  • Ranked Best Places to Work
  • Accelerated Growth & Compensation Plans
  • Training & Development Opportunities
  • Competitive Benefit Plans
  • Referral Bonus, Gigs, Awards & Team Events
  • Extra source of Income through Referrals and Gigs
If you think this is the job for you then please click the apply button below to submit your cv.