Escalation Engineer

2 days ago

Bucharest, Bucureşti, Romania E Software Development Full time 40,000 - 80,000 per year

This is your opportunity to become a member of our
Technology Consulting division
within
E.ON's Digital Technology organization
. As a partner for our businesses, our division makes a major contribution as an internal professional services organization to accelerate the delivery of E.ONs Digital Transformation Strategy. E.ON is a leading European utility company, playing a key role in shaping the energy transition and connecting everyone to good energy.

If you have a passion for technology and want to make the world a greener place, you can become a changemaker in our energetic and diverse team

What you are responsible for

  • Provide 24/7 3rd level support for Digital Workplace Services.
  • Handle escalated issues and incidents efficiently and effectively, ensuring minimal disruption to services.
  • Utilize in-depth engineering skills in one or more digital workplace technologies such as M365, Intune, Exchange, Windows 11, and Mobile Device Management (MDM).
  • Troubleshoot and resolve complex technical issues related to digital workplace services.
  • Collaborate with other IT teams and stakeholders to ensure seamless service delivery and issue resolution.
  • Document and maintain detailed records of incidents, solutions, and best practices.
  • Participate in continuous improvement initiatives to enhance support processes and service quality.
  • Stay up-to-date with the latest trends and advancements in digital workplace technologies.

Qualifications

  • Proven experience in 3rd level support for or administration of Digital Workplace Services.
  • Extensive hands-on expertise in one or more of the following technologies: Modern Desktop, M365, Intune, Exchange, Windows 11, MDM, CloudPC/VDI, AVD
  • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues.
  • True passion for technology
  • Ability to quickly learn about new technologies and pick up new skills
  • Excellent communication and collaboration skills in English
  • Ability to work efficiently under pressure and manage multiple priorities.
  • Willingness to work in a 24/7 shift-based environment.
  • Certifications in relevant technologies (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

What you can expect from a career in E.ON Software Development:

We offer the unique opportunity to combine your love for technology with your passion to work on a topic of high relevance for society. You will be able to contribute to E.ON's ambitious digitalization strategy, to apply and broaden your expertise on a variety of assignments, to work with cutting edge technology and to have the opportunity to grow your career internationally across the wider organization.

What`s in it for you?

  • Access to internal learning programs and online learning platforms.
  • A stable work environment that offers you the flexibility to have a personal and fulfilling work rhythm.
  • 25 vacation days, so you can have the right balance between your private and professional life.
  • Private medical insurance.
  • Flexible benefits package (you can pick what you want from a wide range of benefits: from gym membership to holidays, meals or shopping vouchers).

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