Sr. Customer Quality Engineer

Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

We are looking for a highly skilled and experienced Senior Customer Quality Engineer to join our dynamic Quality team within the Transportation & Logistics BU. The ideal candidate will play a key role in ensuring our products meet the highest quality standards and consistently exceed customer expectations. This position involves close collaboration with cross-functional teams and customers, with a strong focus on continuous improvement, customer satisfaction, and robust quality performance.

About the job:

Customer Liaison

• Serve as the primary point of contact for customer quality-related inquiries and concerns.

• Build and maintain strong, long-term relationships with key customer contacts.

• Conduct regular customer meetings to review quality performance and proactively address issues.

Quality Assurance

• Lead and coordinate customer-specific quality assurance programs and initiatives.

• Monitor and analyze product quality data to identify trends, root causes, and opportunities for improvement.

• Develop and implement strategies to prevent defects and enhance overall product quality.

Problem Resolution

• Investigate and resolve customer quality issues and complaints in a timely and effective manner.

• Apply structured problem-solving methodologies (e.g., 8D, root cause analysis) to identify and eliminate underlying causes.

• Collaborate with cross-functional teams to develop, implement, and validate corrective and preventive actions.

Continuous Improvement

• Drive continuous improvement activities across the organization to reduce defects and elevate customer satisfaction.

• Actively participate in cross-functional teams to support process improvements and quality enhancement initiatives.

• Develop, maintain, and track quality metrics to measure improvement progress and success.

Documentation & Reporting

• Maintain accurate and comprehensive documentation of quality activities, customer interactions, and improvement actions.

• Prepare and present quality performance reports and metrics to senior management and customers.

About you:

• 7+  years of experience in customer quality engineering roles within the automotive industry
  (additional engineering experience is a plus).

• Strong knowledge of quality management systems and standards (e.g., VDA 6.3, IATF and expertise in quality tools (e.g., FMEA, PPAP, SPC, APQP).

• Excellent problem-solving skills and proven experience in root cause analysis.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, suppliers, and internal teams.

• Demonstrated ability to lead cross-functional teams and drive continuous improvement initiatives.

• Proficiency in quality management software and tools.

• High level of proficiency in both English and German (additional languages are an advantage).

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Respect, Customer Focus, Agility, Collaboration – support us in our mission to improve the safety, reliability, and performance of our customers' products that use electrical energy.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.