Customer Service Administrator

1 week ago

ClujNapoca, Cluj, Romania Samskip Full time 15,000 - 25,000 per year

About us:

Samskip is a global logistics company, offering transport and related services by land, sea, rail and air. We particularly focus on cost-efficient, sustainable and environmentally friendly transport. With an annual turnover of more than 677 million euros, Samskip is one of the largest transport companies in Europe, with offices in 35 countries across Europe, North and South America, Asia and Australia, employing around 1700 employees in total.

Job description:

Samskip recently launched mySamskip Customer Portal in order to improve customer experience and allow us to grow our business further. Initially, it will be used by our customers to upload information and documentation required to complete Customs formalities and shipment of the container, and more features will be added.

The holder of this position executes transactional tasks related to the newly launched portal.

Responsibilities:

  • Provide transport information on the customers' orders and technical assistance when required on the access and use of the customer portal by telephone or via live chat.
  • Connect customers to a Customer Services Coordinator (booking owner) in case of missing information.
  • Email and make daily telephone calls with customers and agents to ensure that documents and data are available to the relevant parties to the consignment in the shipping and regulatory community.
  • Update Samskip systems with cargo details matching the commercial invoices from shippers.
  • Provide feedback on potential improvements of the customer portal to the IT development team.

Qualifications:

  • Accurate in the execution of tasks.
  • Ability to handle a high volume of work.
  • An altruist and collaborative approach to customer and colleagues.
  • Polished and professional telephone manners and good writing skills.
  • Ability to listen and explain (complex) requirements to others.
  • Competent in the use of computers systems and a good understanding of electronic media distribution.
  • Experience in international transport, shipping or customs is useful but not essential.
  • One year experience in a similar job.
  • Fluent in English both verbally and in writing.
  • L1/L2 technical support experience preferred.

What we offer:

  • Competitive salary
  • Yearly performance bonus
  • Meal tickets
  • Gift card for Easter and Christmas
  • Illness prevention medical subscription at Regina Maria
  • Public transport subscription
  • 7Card's membership subscription
  • Yearly budget for glasses and physical or psychological therapy
  • Generous referral program award

  • Customer Order Administrator

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Full time 20,000 - 25,000 per year

    Are you eager to take your career to the next level? If yes, we encourage your application for Customer Order Administrator (12 months) roleIn this role you will be entering and handling customer orders via the business/ERP systems accurately and in a timely manner and keep Sales Offices continuously updated on the status of the ordersBy joining us as a...

  • Customer Order Administrator

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 20,000 - 25,000 per year

    Are you eager to take your career to the next level? If yes, we encourage your application for Customer Order Administrator (12 months) roleIn this role you will be entering and handling customer orders via the business/ERP systems accurately and in a timely manner and keep Sales Offices continuously updated on the status of the ordersBy joining us as a...

  • Customer Service Representative

    1 week ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 20,000 - 25,000 per year

    Are you eager to take your career to the next level? If yes, we encourage your application for the Customer Service Representative role In this position, you will have the capacity to handle high complexity orders and key customers. You will be entering and handling customer orders via the business systems accurately and in a timely manner while keeping...

  • Workforce Administration

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Iron Mountain Full time €20,000 - €25,000 per year

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Customer Service Representative

    2 weeks ago

    Cluj-Napoca, Cluj, Romania AIESEC in Romania Full time $7,200 per year

    Customer Service Representative in Phú Thọ, VietnamLocation:Bảo Yên, Thanh Thủy, Phú Thọ, VietnamHost Organization: LYNN TIMES HOTELS & RESORTS (through AIESEC)Duration:1 Dec 2025 – 12 Jan weeks)Schedule: Monday to Saturday, 6:00 AM – 3:00 PMField:Tourism & Hotel Management, Customer ServiceLanguage of the program: EnglishType:International...

  • Documentation Administrator with Italian

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Full time €15,000 - €30,000 per year

    If you are looking for an opportunity to grow, Emerson has an opening for you as Documentation AdministratorIn this role you will will manage all documentation for the Sales Office, ensuring customer requirements are met accurately and on time. Acting as the single point of contact (SPOC) for all documentation matters, you will oversee the process from...

  • Documentation Administrator with Italian

    1 week ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 15,000 - 30,000 per year

    If you are looking for an opportunity to grow, Emerson has an opening for you as Documentation AdministratorIn this role you will will manage all documentation for the Sales Office, ensuring customer requirements are met accurately and on time. Acting as the single point of contact (SPOC) for all documentation matters, you will oversee the process from...

  • Senior Database Administrator

    1 week ago

    Cluj-Napoca, Cluj, Romania Endava Full time €30,000 - €60,000 per year

    Company DescriptionTechnology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital...

  • Application Administrator

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 40,000 - 80,000 per year

    We are seeking an experienced Power BI Optimization & Administration Specialist responsible for designing, developing, and optimizing Power BI solutions while ensuring secure, efficient, and scalable workspace management within the Power BI and Fabric environment.The ideal candidate will have strong expertise in DAX, Power Query (M), data modeling, and...

  • Application Administrator

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Full time €30,000 - €60,000 per year

    DescriptionWe are seeking an experienced Power BI Optimization & Administration Specialist responsible for designing, developing, and optimizing Power BI solutions while ensuring secure, efficient, and scalable workspace management within the Power BI and Fabric environment.The ideal candidate will have strong expertise in DAX, Power Query (M), data...