Customer Service Administrator

2 weeks ago

ClujNapoca, Cluj, Romania Samskip Full time 15,000 - 25,000 per year

About us:

Samskip is a global logistics company, offering transport and related services by land, sea, rail and air. We particularly focus on cost-efficient, sustainable and environmentally friendly transport. With an annual turnover of more than 677 million euros, Samskip is one of the largest transport companies in Europe, with offices in 35 countries across Europe, North and South America, Asia and Australia, employing around 1700 employees in total.

Job description:

Samskip recently launched mySamskip Customer Portal in order to improve customer experience and allow us to grow our business further. Initially, it will be used by our customers to upload information and documentation required to complete Customs formalities and shipment of the container, and more features will be added.

The holder of this position executes transactional tasks related to the newly launched portal.

Responsibilities:

  • Provide transport information on the customers' orders and technical assistance when required on the access and use of the customer portal by telephone or via live chat.
  • Connect customers to a Customer Services Coordinator (booking owner) in case of missing information.
  • Email and make daily telephone calls with customers and agents to ensure that documents and data are available to the relevant parties to the consignment in the shipping and regulatory community.
  • Update Samskip systems with cargo details matching the commercial invoices from shippers.
  • Provide feedback on potential improvements of the customer portal to the IT development team.

Qualifications:

  • Accurate in the execution of tasks.
  • Ability to handle a high volume of work.
  • An altruist and collaborative approach to customer and colleagues.
  • Polished and professional telephone manners and good writing skills.
  • Ability to listen and explain (complex) requirements to others.
  • Competent in the use of computers systems and a good understanding of electronic media distribution.
  • Experience in international transport, shipping or customs is useful but not essential.
  • One year experience in a similar job.
  • Fluent in English both verbally and in writing.
  • L1/L2 technical support experience preferred.

What we offer:

  • Competitive salary
  • Yearly performance bonus
  • Meal tickets
  • Gift card for Easter and Christmas
  • Illness prevention medical subscription at Regina Maria
  • Public transport subscription
  • 7Card's membership subscription
  • Yearly budget for glasses and physical or psychological therapy
  • Generous referral program award

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