
Connected Solutions Junior Administrator
2 weeks ago
Job Description
What we're looking for:
- Fluency in English and Italian (at least B2 level);
- Good Excel skills;
- Customer Service or invoicing experience is considered a plus;
- Problem solving skills and ability to deal with numbers;
- Team-worker attitude;
- Customer-oriented approach.
- Analytical thinking competencies;
- Solution focused.
The Connected Solutions Junior Administrator responsibilities:
Customer Service Level 1
:
Remote Support to Customers and Service Providers (Claim management included):
- Provide operational support to the customer or service provider technician through different channels (phone, chat, email, etc.).
Management of contracts / prices / commercial conditions:
- Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
- Verification of contracts, price accuracy and commercial conditions
- Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
- Keeping the archives up to date for the contracts entrusted
- Proposal for solutions to improve processes
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