Senior Customer Service Representative

14 hours ago

Romania Goodyear Full time €15,000 - €30,000 per year

Job Title:

Senior Customer Service Representative – German Speaker

About Goodyear

Goodyear is one of the world's leading tire companies, committed to innovation, mobility, and sustainability. With a strong presence across the automotive and industrial sectors, we deliver high-quality products and services that keep the world moving safely and efficiently.

Why This Role Matters

As a Senior Customer Service Representative , you will manage customer orders and end-to-end Order-to-Cash (OTC) processes in line with Goodyear Dunlop standards. Acting as a Single Point of Contact (SPOC) for customers, you will collaborate with Sales and Supply Chain teams to ensure operational excellence, timely deliveries, and customer satisfaction.

Your contribution will help strengthen customer relationships and support continuous process improvement within a dynamic, international environment.

What You'll Do

  • Manage order entry: receive and process customer orders, provide delivery information, and guide customers through available ordering channels (Customer Service or e-Ordering).
  • Oversee order management: ensure flawless order processing, reliable confirmations, and proactive communication with internal partners to maintain customer trust.
  • Handle quality management: register and manage customer claims in the Quality Management module (QM), ensuring quick resolution and transparent feedback.
  • Coordinate delivery planning: liaise between customers and Goodyear Logistics to schedule deliveries, resolve delivery issues, and agree on service levels.
  • Support first contact resolution: respond to customer inquiries efficiently and log unresolved requests for follow-up.
  • Maximize sales and order fulfillment: contribute to sales campaigns, upselling and cross-selling opportunities, and guide customers through Goodyear's product portfolio.

What You'll Bring

  • Experience: Minimum 3 years in a customer-facing role, preferably within an international environment.
  • Education: Bachelor's degree required.
  • Languages: Advanced proficiency in German and English (spoken and written).
  • Technical Skills: Strong working knowledge of SAP (Order Management & Quality Management) , EDW , and MS Office .
  • Industry Knowledge: Previous experience in automotive or industrial sectors is a strong asset.
  • Soft Skills: Excellent communication, teamwork, problem-solving, and adaptability.
  • Customer Orientation: Ability to build strong relationships and manage expectations effectively.
  • Process Awareness: Understanding of Goodyear's end-to-end supply chain and product portfolio.
LI-AA1
LI-hybrid.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

  • Customer Service Representative

    14 hours ago

    Romania Goodyear Full time €30,000 - €40,000 per year

    Job TitleCustomer Service RepresentativeAbout GoodyearGoodyear is one of the world's leading tire companies. It employs approximately 74,000 people and manufactures its products in 57 facilities across 23 countries around the world. Its two Innovation Centers develop state-of-the-art products and services that set the technology and performance standard for...

  • Customer Service Representative with German

    14 hours ago

    Romania Goodyear Full time €30,000 - €40,000 per year

    Customer Service RepresentativeAbout GoodyearGoodyear is one of the world's leading tire companies. It employs approximately 74,000 people and manufactures its products in 57 facilities across 23 countries around the world. Its two Innovation Centers develop state-of-the-art products and services that set the technology and performance standard for the...

  • Customer Service Representative with German

    1 week ago

    Romania Conduent Full time 20,000 - 25,000 per year

    Prin intermediul asociaților noștri dedicați, Conduent furnizează servicii și soluții esențiale pentru desfășurarea activității în numele companiilor din Fortune 100 și a peste 500 de guverne - creând rezultate excepționale pentru clienții noștri și pentru milioanele de oameni care se bazează pe ei. Aveți oportunitatea de a vă dezvolta...

  • Senior Customer Service Representative

    6 days ago

    Romania Goodyear Full time 25,000 - 35,000 per year

    Start something great today. Go GoodyearLocation:Romania/GY Operations Romania SRL_BucharestRemote work:HybridOrganization:Supply ChainJob PurposeHandle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer needs in alignment with Goodyear Dunlop processes and guidelinesWork closely...

  • Customer Service Representative

    6 days ago

    Romania Goodyear Full time €15,000 - €30,000 per year

    Start something great today. Go GoodyearLocation:Romania/GY Operations Romania SRL_BucharestRemote work:HybridOrganization:Supply ChainAt Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go now and into the future.But our relentless pursuit of forward motion doesn't just keep the world...

  • Senior Customer Service Representative with German

    6 days ago

    Romania Goodyear Full time 15,000 - 30,000 per year

    Start something great today. Go GoodyearLocation:Romania/GY Operations Romania SRL_BucharestRemote work:HybridOrganization:Supply ChainAt Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go now and into the future.But our relentless pursuit of forward motion doesn't just keep the world...

  • Customer Service Representative with English

    6 days ago

    Romania Goodyear Full time 25,000 - 40,000 per year

    Start something great today. Go GoodyearLocation:Romania/GY Operations Romania SRL_BucharestRemote work:HybridOrganization:Supply ChainAt Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go now and into the future.But our relentless pursuit of forward motion doesn't just keep the world...

  • Senior Sales Representative

    14 hours ago

    Romania SmartSetter Full time €30,000 - €90,000 per year

    Smartsetter is trailblazing real estate technology company renowned for its innovative solutions and fast-paced environment. We specialise in revolutionising outbound recruiting calls for real estate brokers by providing cutting-edge services. With a proven track record of over 4 million successful conversations with real estate professionals, We are go the...

  • Senior Executive Accounts Receivables

    14 hours ago

    Romania EXL Service Full time 15,000 - 30,000 per year

    Job Description: • Perform the day-to-day shared services collections function within the defined process standards• Review aged balances reporting and prioritise customer contact• Perform customer contact via outbound calling to customers, where payments have been rejected or invoices have not been paid• Settle invoices against payment, as payment...

  • Account Representative Engineering Plastics

    14 hours ago

    Romania Covestro Full time €30,000 - €60,000 per year

    We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our colleagues now and together we will make the world a brighter place.Job Posting DescriptionAt Covestro, we're transforming industries through innovative material...