Senior Executive Accounts Receivables

4 days ago

Romania EXL Service Full time 15,000 - 30,000 per year

Job Description:
• Perform the day-to-day shared services collections function within the defined process standards


• Review aged balances reporting and prioritise customer contact


• Perform customer contact via outbound calling to customers, where payments have been rejected or invoices have not been paid


• Settle invoices against payment, as payment is received


• Review direct debit run to review failed payments


• Communicate with customers via verbal and email communication


• Resolve open cases with haste to enable timely reporting


• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required


• Support resolution of disputes by working with internal teams and/or the customer to verify information


• Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger


• Assist in ad-hoc projects relating to the company


• Perform all other duties as assigned or required


• Continuously look for and create more efficient processes and implement improvements

Responsibilities:
• Perform the day-to-day shared services collections function within the defined process standards


• Review aged balances reporting and prioritise customer contact


• Perform customer contact via outbound calling to customers, where payments have been rejected or invoices have not been paid


• Settle invoices against payment, as payment is received


• Review direct debit run to review failed payments


• Communicate with customers via verbal and email communication


• Resolve open cases with haste to enable timely reporting


• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required


• Support resolution of disputes by working with internal teams and/or the customer to verify information


• Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger


• Assist in ad-hoc projects relating to the company


• Perform all other duties as assigned or required


• Continuously look for and create more efficient processes and implement improvements

Qualifications:
• Fluent French and English is essential


• Prior collections / customer contact experience


• Experience working with a large, global finance team or BPO firm is an advantage


• Working knowledge of SAP S4 accounts receivable capabilities


• Highly motivated and detail-oriented with an ability to take ownership and multi-task


• Proven success in collaborating with external clients as partners


• Excellent communication skills with the ability to engage customers in the correct manner


• Demonstrated ability to work effectively both independently and as a part of a team


• Excellent Google suite & MS Office skills


• Financial acumen

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