Customer Experience Consultant

2 weeks ago

Bucharest, Bucureşti, Romania A.P. Moller - Maersk Full time €30,000 - €40,000 per year


Customer Experience ConsultantBucharest Constanta

Key Responsibilities:
  • Own and manage the customer experience for key customers
  • Proactively monitor and manage the end-to-end shipment process in compliance with all company procedures
  • Ensure services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
  • Build strong relationships with customers
  • Understand the customers' business drivers and leverage them to continuously improve cooperation and process to the mutual benefit of the company and the customers

Who are we looking for:
  • 1-3 years of experience in customer service within logistics, supporting cross-border projects among several countries and regions, and supporting inland and customs clearance processes
  • Having a bachelor's degree in a similar field
  • Great at stakeholder management
  • Strong customer orientation
  • Ability to deal with ambiguity
  • A true team player
  • Outstanding communication skills
  • Fluent in Romanian & English

We Offer:
  • Diverse local and international career opportunities
  • A dynamic team and work environment
  • An open, modern and value-based company culture
  • Extensive options for learning & personal development
  • An attractive compensation package including an annual bonus based on the company's performance

  • Customer Experience Specialist

    4 hours ago

    Bucharest, Bucureşti, Romania Meridian Infotech Limited Full time 24,000 - 25,300 per year

    Key Accountabilities:Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes...

  • Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Fressnapf Holding SE Full time 20,000 - 30,000 per year

    Why join us-After building a solid presence in the Romanian market with over 30 physical stores, we are taking the natural step to online.Next up is the launch of our online store, and we are looking for someone to join us in this important step and contribute to the implementation of the project.i,

  • Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania BRAINWAVE OPTIGRATORS Full time €104,000 - €130,878 per year

    Key Accountabilities:· Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.· Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation...

  • Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Vodafone Full time 20,000 - 30,000 per year

    Despre rol:Vei contribui activ la dezvoltarea și implementarea planului de Customer Experience pentru segmentul Vodafone Business Unit (VBU), asigurând o experiență simplă, dar excelentă pentru clienții Vodafone care interacționează cu noi prin call center, magazine, digital și alte canale.Activitățile în care te vei implicaAscultarea vocii...

  • Specialist Customer Experience

    2 weeks ago

    Bucharest, Bucureşti, Romania E ENERGIE ROMANIA Full time 60,000 - 120,000 per year

    Imaginează-ți cum ar fi dacă ideile tale ar fi ascultate și ai avea șansa să le pui în practică. Să ai oportunitatea să te dezvolți într-un mediu internațional alături de oameni care vor deveni mai mult decât colegi. Impactul pe care îl vei aduce va avea un efect în comunitate și pentru mediul înconjurător. Suntem peste 6000 de colegi in...

  • Customer Support Consultant, crypto

    2 weeks ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time $104,000 - $130,878 per year

    Are you passionate about pioneering technology that's reshaping financial landscapes?What if you had a chance be a part of a transformative industry without boundaries?Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office....

  • French-Speaking Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €30,000 - €50,000 per year

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • Sales Consultant

    1 week ago

    Bucharest, Bucureşti, Romania Business Development Team Full time €45,000 - €55,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sales Consultant, located in Bucharest, Romania. The Sales Consultant will be responsible for performing daily sales activities, consulting with customers, ensuring customer satisfaction, and maintaining excellent customer service. The role also...

  • German-Speaking Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €2,500 - €4,000 per year

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • Italian-Speaking Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €25,000 - €40,000 per year

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...