Customer Support Specialist

Job Advert
Are you ready to take your software support expertise to the next level?

GES is seeking a dynamic and dedicated Customer Support Specialist to join our team based in
Sibiu, Romania
.

If you thrive in a fast-paced environment and have a passion for delivering exceptional service to clients worldwide, this is the opportunity for you

As a Customer Support Specialist at GES, you will provide support between Event Intelligence and event organisers and exhibitors who have purchased Visit's products.

You will be responsible for providing customer support for all Event Intelligence products via email, telephone and onsite and will be required to resolve complex customer-related software use and installation issues.

Main Duties Include But Are Not Limited To
Assist customers in using our suite of software products.

Identify issues, investigate root causes, and recommend solutions to reported problems.

Be available for the On-Call roster, possible 24/7 when needed.

Provide comprehensive, clear, support to event organisers and their exhibitors, by phone, email and face to face on site.

Respond to client requests in a timely manner to exceed client expectations and customer service levels.

Support organisers with setting up machines onsite when needed.

Improve customer satisfaction by improving responsiveness and anticipating customer needs.

Maintaining updated knowledge of company products and services.

Demonstrate commitment to the core values of the company.

You Will Have
A University education, preferably a technical degree would be an advantage.

Fluent communication skills in English and Romanian.

2+ yrs of 1st technical support experience.

Experience of using call logging software.

Previous experience in support web-based applications.

A basic understanding of PC hardware set-up and configuration.

Good communication (written & oral), be a quick learner, self-initiated, team player and willing to travel.

Strong interpersonal skills and the ability to work effectively in a dispersed team.

Excellent organisation and strong analytical, problem-solving, and critical-thinking skills.

Who We Are
GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions.

Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.

Our Values
We deliver our vision by embedding our values throughout our business:

Trust: Trust each other to always be honest and do what is right.

Responsibility: Be responsible for our actions and deliver on our commitments.

Understanding: People come first. Be understanding and compassionate.

Excellence: Provide excellent service and execution

Salary
This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Hours of work
Normal working hours are 40 hours per week, Monday to Friday, with the need to be available for the On-Call roster, possible 24/7 when needed.

Annual leave
Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).

Development And Benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing.

Equal Opportunities
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents.

Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.

Salary
Competitive