Customer Service Analyst

5 days ago

Sibiu, Sibiu, Romania THYSSENKRUPP BILSTEIN SA Full time 24,000 - 36,000 per year

Company

thyssenkrupp Bilstein stands for innovation and high-tech in chassis technology worldwide. With expertise for the entire chassis, the company supplies products for the complete damping spectrum with production facilities in Europe, America and China. In addition, thyssenkrupp Bilstein has been a sought-after partner in motorsport and tuning for many years. thyssenkrupp Bilstein is an operating business unit of the Bilstein Motion Solutions business area.

Your responsibilities
  • Perform specific back-office sales activities;
  • Offers support for specific processes like: order processing, pricing, general costumers discussions;
  • Process customer orders in SAP and deliver information to the departments involved;
  • Introduce and compare price information received from customers with internal data base and create price overviews;
  • Identify price irregularities following defined rules;
  • Perform price differences (credit/debit notes)
  • Check customer portals for updated information;
  • Create invoices in SAP and provide them to customers;
  • Create the connection between customer material and our own materials
  • Continuous updating and communication with the team leader about current customer requests and open topics.
Your profile
  • 1-2 years previous experience in customer service;
  • University degree
  • SAP knowledge (modules SD, MM and FI);
  • Very good English knowledge (speaking and writing) ;
  • Medium German knowledge represents an advantage;
  • Good Microsoft Office skills;
  • Accurate, rigorous and meticulous person with structured work discipline;
  • Reliable and process-oriented way of working;
  • Planning skills, ability to efficiently organize activity, compliance with deadlines;
  • Communication skills and customer-oriented;
  • Automotive background is an advantage.
Your benefits

A varied package of benefits that includes: meal vouchers up to 800 lei; referral bonus of 1000 lei; transport provided in over 30 localities near Sibiu or Tursib public transportation subscription; holiday, Christmas and Easter bonus. We also participate in various sports events for which the participation fees are sponsored by the company. In our locations, Plant Sibiu 1 and Plant Sibiu 2, catering services are also available in our own canteens. We invest in the development of our team and organize trainings, qualifications and instruction in various technical fields or soft skills.

If it sounds interesting, we are waiting for your application

Contact

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