Field Service Engineer, 2 years contract; Sibiu or Alba Iulia

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We have a new career opportunity available within the Service & Customer Support team of
Roche Romania
–
Diagnostics Division: Field Service Engineer,
reporting to the Service Team Leader. This position is aimed to cover
the central part of Romania
and preferred location for the candidates is
Sibiu or Alba Iulia
. This is a temporary contract for 2 years with possibility of further prolongation.

Why Roche?
At Roche, over 90,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity, and on seeing each other's differences as an advantage. To innovate healthcare, Roche has ambitious plans to keep learning and growing – and is seeking people who have the same goals for themselves

Why apply for this role?
Make your mark. Improve lives.
Experience it for yourself. Everyday your contribution to the access to Roche products will positively influence patients' outcomes

In this role, you will be responsible to ensure and maximize customer satisfaction with Roche equipment and related products by performing specific customer support activities, while interacting with other company departments as well as with Roche Customer Support Centre. You will perform periodic maintenance, corrective actions, troubleshooting and installation of Roche equipment.

What else will you be doing?

• Provide technical support to customers on operational and maintenance aspects of system equipment
• Perform on-site service, repair and/or installation of company products - this include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking
• Serve as customer contact on routine technical and service related problems
• Monitor customer equipment performance and is able to respond and resolve most routine issues
• Diagnose mechanical, hardware, software and system failure
• Determine most cost effective repair/resolution to minimize customer downtime
• Provide analysis, feedback and recommendations on product failure trends and service ability issues

Your profile
You're someone who wants to influence your own development. You are looking for a company where you have the opportunity to shape your ideas across functions and across national borders. Your job does not define who you are but rather the starting point from which you yourself further unfolds.

In addition, to be successful in this role, you will have:

• University degree in Electrical Engineering / Mechanical Engineering / Biomedical Technology or equivalent
• Relevant experience of 3-4 years
• Knowledge of electronics, electro-mechanical systems, and information technology
• Previous experience in customer support roles would be an advantage
• Customer oriented person, with strong communication skills
• Ability to empathize with and prioritize customer needs
• Able to cope with change and to prioritize multiple tasks to ensure timely and high-quality accomplishment
• Strong interpersonal skills, able to work independently as well as in cross-functional teams, cooperating well with all levels
• Effective customer service skills, which includes a positive attitude and ongoing customer relationships
• Advanced knowledge of English (both written and spoken) and of MS Office suite
• Clean driving license – B category - is a must as well as the availability to travel in the field

What We Offer
In return we offer a multinational environment, competitive compensation package (salary and benefits), high quality working instruments and a general interest in your development and progression.

The next step is yours

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.