Field Service Engineer

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Field Service Engineer

Job Location: Bucharest, Romania

Main Responsibilities:

• Lead field technical operations to ensure compliance with Service Level Agreements (SLAs) for PV, Battery Energy Storage Systems (BESS), Data Center (DC), and EV Charging products, while fostering the development of a localized service ecosystem.
• Client Satisfaction: Take responsibility for resolving live network issues within SLA parameters for PV, BESS, DC, and Charging products. This includes managing spare parts effectively to ensure quick problem resolution and implementing preventive measures to avoid future occurrences.
• Delivery Quality: Conduct field audits for installation partners to ensure adherence to Huawei's technical standards. Carry out random site checks and issue quality deficiency reports as needed.
• Proactive Maintenance: Implement contractual preventive maintenance to ensure the seamless operation of products on the live network.
• Installer Enablement: Provide quarterly technical training to installers and oversee the resolution of local hotline Key Performance Indicators (KPIs).

Requirements:

• At least 1 year of experience in PV, BESS, DC, or EV Charge. A strong understanding of high-voltage fields.
• Excellent verbal and written communication skills are essential for effectively engaging with local installers, partners, and team members.
• Able to work under pressure, meet deadlines, and manage targets while adapting to continuously changing situations is crucial. On-call readiness for emergency dispatch is also required.
• Able to work according to outlined processes, manage multiple tasks, prioritize effectively, and maintain organized work processes to meet deadlines.
• A self-motivated individual with a strong initiative, accurate execution, and the ability to collaborate effectively within a team is preferred.
• Fluency in Romanian and English is required, with the ability to explain technical protocols to installers. Strong verbal and written communication skills are essential.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. 

• External contract, determined period with possibility to prolong.
• Meal tickets and monthly transportation allowance.
• 21 days of annual leave and an additional 4 hours paid leave/month.
• Keeping our employees' healthy is important to us, therefore we offer advantageous discounts for medical subscription, discounts for sports subscriptions (WorldClass, 7Cards), weekly fresh fruits and On - Chair Massage, as a relaxation break.
• We encourage learning and professional development; through our Online Training Platform and partnership with Bookster, we facilitate the access for our employees to the newest information.

Interested? Please apply with your documents in English. Applications without CV will not be considered.

Important: To be considered for this role, applicants must be eligible to work and live in (country).

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