GameKit Operations Engineer

Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

You will report to the Operation Manager, based in Bucharest, and you will have a team of supportive colleagues that would be happy to work with you in a flat organizational structure where you will be encouraged to be part of a diverse team.

Responsibilities

• Work directly with our Game developers and help them solve technical challenges
• Resolve issues involving project implementation, code error diagnosis, debugging, validation, and root cause analysis for the products/platforms assigned
• Build internal relationships with our development and product management teams to help communicate the priorities of our customers
• Improve product quality by injecting fresh ideas and bringing innovations to existing products or platforms, building automation
• Participate in projects that improve overall product and documentation quality
• Participate in product/platform testing and updates
• Achieve knowledge transfer through the delivery of training, knowledge sessions, mentoring
• Help increase the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities
• Develop your technology skills and become a versatile IT professional
• Participate in weekend rotation and shifts

The team operates in a 24x7 support model, so the ability to work in shifts, on weekends and on holidays is required.
Qualifications

• Have experience of 3 years working with all customers
• Empathy for the customer experience
• manage your time, balancing multiple tasks with varying levels of priority and urgency
• Express complex technical issues in simple and concise language
• Understand technology concepts - virtualization, operating systems (Linux, Windows), cloud (AWS, Azure), networking (IP, routing, firewall), source code management platforms (GitLab, GitHub), container systems (Docker, Kubernetes), scripting (Python, Bash, Powershell)
• Qualification in Computer Engineering or relevant experience

Other Qualifications

• Experience administrating Jira
• Background in System Engineering or administration
• Experience in Database configuration and administration
• Experience with any of the following AWS, Azure, Docker, or VMware
• Demonstrated excellence in customer experience management
• Proven track record in effective incident management.

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.