Remote Croatian speaking Customer Service Agent in Athens, Greece
2 days ago
Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, Greece Activities - Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments); - Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required); - Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; - Troubleshoot through the use of open questions, support documents, and system training; - Offer recommendations to common problems or frequently asked questions. Requirements - High School Diploma or Higher is preferred - Native/Fluent Croatian speaker; - Good level of English - min B1 (training might be in ENG); - Good Problem-Solving Skills; - Strong troubleshooting skills; - Familiar with Technology; - Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have); - Previous experience in any customer facing role; - Hospitality or Car Rental experience is preferable; - Passionate about customers Benefits - Private Health & Life Insurance; - Permanent contract; - Competitive salary; - 25 days annual leave; - Working hours: 40h per week = is 8 hours per day / 5 days a week Relocation package* - 3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of accommodation there is no assistance with Real Estate agencies - up to 300euros accommodation support for the candidates moving from abroad (with the 1st payment) - legal support with hiring documents (candidates need to gather and provide the required documents) *For candidates based in Greece, company does not provide any relocation package
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Bucharest, Romania Cross Border Talents Full timeJoin a Team That Values Empathy, Excellence, and Innovation! Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy...
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Bucharest, Romania Cross Border Talents Full timeJoin a Team That Values Empathy, Excellence, and Innovation! Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy...
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