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Macedonian-Speaking Customer Support Representative

2 weeks ago

Bucharest, Romania Cross Border Talents Full time

Start Date: 21 July 2025 Location: Remote from Romania Contract Type: Full-Time, PermanentCross Border Talents is looking for a motivated and customer-oriented individual to join our team as a Macedonian-Speaking Customer Support Representative. In this role, you will be the first point of contact for our client's customers, providing high-quality assistance and ensuring customer satisfaction through professional and friendly communication. Key Responsibilities: Handle incoming customer inquiries via phone, email, or chat in Macedonian Provide accurate information, troubleshooting, and solutions to customer issues Follow standard procedures for proper escalation of unresolved issues Ensure high levels of customer satisfaction through excellent service Maintain detailed records of customer interactions in the internal system Requirements: Fluency in Macedonian (written and spoken) Good command of English (for internal communication and training) Residing in Romania (position is remote, but local candidates only) Excellent communication and interpersonal skills Ability to multi-task, prioritize, and manage time effectively Basic IT skills and the ability to learn new systemsPossession of documentation allowing undertaking employment in Romania (a MUST) Apply now and start your journey in a dynamic customer support environmentOffer & Benefits: Monthly gross salary of 6,500 RON (approx. EUR 1280) Signing bonus of 600 EUR gross  Full remote work within Romania Comprehensive training provided Opportunities for career growth within an international environment Supportive team culture and management