Grocery Delivery Specialist

3 days ago

Bucharest, Romania beBeeOperations Full time
About Wolt

Wolt is a technology company that enables the delivery of goods and services to customers worldwide. Founded in 2014, we have grown into a global business with operations in over 30 countries and a team of over 12,000 employees.

We are committed to making cities better places for our customers, merchants, and couriers alike. Our mission is to provide a seamless and efficient online shopping experience, connecting consumers with local businesses and reducing the environmental impact of urban transportation.

As an Operations Manager for Wolt Market Romania, you will play a key role in shaping the future of grocery delivery in this region. You will be responsible for leading a growing team of Store Managers and Grocery Associates, ensuring operational excellence across all our Wolt Market stores, while supporting expansion into new cities and locations.

This role involves close collaboration with the Wolt Platform Operations team, particularly around delivery operations, to ensure a smooth and efficient end-to-end customer experience.

Key Responsibilities
  • Focusing on the continuous improvement of store operations: safety, quality, customer experience, and productivity.
  • Hiring and leading a team, while maintaining a motivated team of Wolt Market Store Managers and Associates.
  • Providing day-to-day leadership and guidance to Store Managers and Associates to optimize store operations and guarantee operational excellence.
  • Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable Store Managers to meet and exceed business objectives.
Requirements
  • Operations Management experience in a distribution environment.
  • Experience in e-commerce or on-demand fulfillment is a strong plus.
  • Basic/working knowledge of Six Sigma tools and Lean techniques preferred.
  • Excel skills required.
  • Team leadership experience (preferably having led a team with multiple direct reports).
  • Ability to think strategically and operationally with an eye for detail.
  • A hands-on, proactive, practical, pragmatic attitude.
  • Full professional proficiency in Romanian and English.
Benefits
  • We're committed to growing and empowering a diverse community within our company, industry, and cities.
  • We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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