
Technical Operations Specialist
2 days ago
We are seeking a skilled professional to join our Operations team as a 2nd level support specialist.
This role involves investigating payment transaction incidents, troubleshooting issues, and escalating cases when necessary.
Key Responsibilities:
- Generate reports from databases
- Investigate issues (error analysis, database queries, and trace analysis)
- Handle technical errors related to PIN codes (PIN issuance, redemption, usage checks, and cancellations)
- Document incident causes, resolve issues, or escalate them to the development team with clear descriptors
- Ensure timely follow-ups on incidents, requesting updates when needed
- Regularly report work status to the Support Manager, providing dashboards and incident categorization in line with Support guidelines
Requirements
General Requirements:
- Knowledge of SQL is an advantage
- A bachelor's degree is required; a degree in a technical field is a plus
- Fluent English
- Proficiency in the MS Office suite
- Prior experience in a Technical Helpdesk Support role is preferred
- Experience in Electronic Payments, Financial Services, Telecom, or a related industry is a plus
- The candidate must have the legal right to work in the EU
Competencies:
- Motivated, proactive self-starter with a success-driven mindset and a willingness to learn epay Payment Products
- Strong teamwork ethos, with the ability to prioritize tasks and multitask effectively
- Excellent technical troubleshooting and analytical skills, applying a logical and disciplined approach
- Strong customer focus
- Demonstrates high professionalism and quality in all interactions, with keen attention to detail
Benefits
- Medical clinic subscription
- Meal vouchers
- Shuttle bus service
Please submit your CV in English.
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