Director of Operational Excellence

3 days ago

ClujNapoca, Cluj, Romania beBeeOperations Full time

Global App Testing is a company that helps businesses test their applications globally. We have a platform that enables our clients to accelerate growth through crowd-enabled testing for web and mobile apps.

  • We understand that internationalising software can be challenging, with numerous devices, operating system upgrades, and network providers available worldwide.
  • To address this issue, we take a customer-focused approach to quality, ensuring that our clients' applications are tested efficiently and effectively.

Our mission and culture

  • We leverage over 50,000 assessed and professional testers with real devices in real environments in more than 189 countries.
  • Our innovations in the testing field have gained us recognition worldwide, including the creation of Testathons and the publication of a best-selling book called Leading Quality.

As an Operations Director, you will play a key role in leading our operational teams. Your responsibilities will include:

  • Representing all operational teams at the Senior Leadership Team level
  • Ensuring we hire and train the right people in all operational teams
  • Providing leadership support to direct reports and ensuring they deliver against their Objectives and Key Results (OKRs)
  • Managing all company-wide transition plans, certifications, and audits
  • Helping set and monitor the operational team's OKRs
  • Improving the business OKRs through process adjustments based on analysis and collaboration with other departments
  • Managing all operational team budgets and capacity plans
  • Ensuring there is high visibility of the work being done inside operations to the rest of the business

The outcomes that indicate success in one year are:

  • Setting and owning the strategic direction for operations throughout the business
  • Supporting the hiring of top talent
  • Defining a strong culture that ensures employee retention is high, evidenced by a >4.5/5 rating from your department in your first year
  • Ensuring everyone in your department is always learning with consistent use of retrospectives, general and targeted employee training
  • Maintaining solid, transparent relationships with cross-departmental leaders, evidenced by a >4/5 rating from all other departments in your first year

On a day-to-day basis, you will:

  • Review our OKRs to determine which ones are most important
  • Identify the root problem for not meeting our objectives
  • Lead project management and change management initiatives
  • Conduct deep dives with teams to resolve issues
Requirements
  • Minimum 6 years of experience in operations, process, or project management
  • Minimum 3 years of experience in a senior leadership position
  • Experience managing remote teams
  • Excellent communication, leadership, and organisational skills
  • Experience in managing budgets and business planning
  • Experience in identifying and nurturing potential leaders

Benefits

  • Team culture: Our team culture values inclusivity, appreciation, and teamwork. We foster a sense of belonging among our employees.
  • Personal growth: We invest time in helping our employees achieve their personal and professional goals.
  • Responsibility and creative freedom: You will have a vital role in the company's success and every idea you propose will be considered.
  • Private Healthcare Insurance
  • 25 days of paid holiday
  • Meal tickets
  • Flexible working location and hours
  • Educational assistance and career development
  • Flexible working

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