
Operations Team Leader
16 hours ago
Job Overview
Operations Team Lead - German Speaker Required
We are seeking an experienced Operations Team Lead to join our team in Timißoara, Romania. As a key member of our leadership team, you will be responsible for the day-to-day supervision of a group of call center associates.
Key Responsibilities:
- Provide coaching and guidance to direct reports to ensure performance metrics are achieved
- Monitor and address performance-related issues promptly
- Develop and implement corrective action plans as needed
- Ensure service delivery meets contractual KPIs and financial expectations
- Communicate effectively with employees and stakeholders
Requirements
To be successful in this role, you will need:
- Proven experience in coordinating a team and leading operations
- Strong communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Highly motivated individual with a passion for developing and coaching team members
What We Offer
As a valued member of our team, you can expect:
- A competitive salary and performance-based bonus
- A range of flexible benefits through our employee assistance program
- Opportunities for career growth and development
- A dynamic and supportive work environment
If you are a results-driven leader with excellent communication skills and a passion for coaching and development, we would love to hear from you
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